HappyRobot · 2 days ago
Lead Technical Support Engineer
United States
Full-time
Remote
Mid, Senior Level
3+ years expHappyRobot is an AI-native operating system for the real economy, aiming to help enterprises run complex operations with true autonomy. The Lead Technical Support Engineer will serve as the primary contact for users facing technical issues, collaborating with engineering and product teams to enhance workflows and improve the reliability of AI systems.
AnalyticsArtificial Intelligence (AI)Enterprise SoftwareMachine LearningNatural Language Processing
Responsibilities
Be the bridge between our customers and our tech
Own customer-facing troubleshooting, root cause investigations, and escalations
Turn noise into signal, helping the whole company learn faster from user pain
Qualification
Required
3+ years of experience in a technical support, solutions engineering, or SRE-like role
Comfort working with APIs, logs, databases, and modern web stacks (we use Python, JSON, Postgres, etc.)
Clear, calm written communication — especially when customers are stuck or frustrated
Curiosity and grit — you'll go deep to figure out what's actually going wrong
High ownership mentality — if something is broken, you fix it or escalate it fast
Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day
Preferred
Experience with support platforms like Intercom, Linear, or Zendesk
Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows
Exposure to observability tools like Sentry, Datadog, or Grafana
Experience supporting AI/ML, data-intensive systems, or developer-facing tools
Previous work in logistics, operations tech, or comms-heavy B2B platforms
Benefits
Top-Tier Compensation — Competitive salary + equity in a rocketship
Ownership & Autonomy — You’ll own critical systems and shape user experience
Real Impact — Every customer you help keeps freight moving and businesses running
Work With the Best — Join a world-class team of builders, engineers, and operators
Company
HappyRobot
HappyRobot is an operating system for building and managing an AI workforce for business automation.
51-200 employees
H1B Sponsorship
HappyRobot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$60.72MKey Investors
Base10 PartnersAndreessen HorowitzArray Ventures
2025-09-03Series B· $44M
2024-12-04Series A· $15.6M
2023-04-15Pre Seed· $1M
Leadership Team
Javi Palafox
COO & Co-Founder
Recent News
SalesTech Star
2025-11-27
Company data provided by crunchbase