AdNet/AccountNet Inc. · 1 month ago
Energy Advisor - Customer Care Agent
United States
Full-time
Remote
New Grad, Entry LevelAdNet/AccountNet Inc. is a leader in utility energy efficiency programs, and they are seeking a motivated and detail-oriented Customer Care Agent to join their team. The role involves supporting commercial and residential energy programs while providing excellent service to program participants.
ConsultingEmploymentHuman ResourcesProfessional ServicesTraining
Responsibilities
Process energy incentive applications, reviewing for eligibility
Provide inbound and outbound support to applicants and program participants via phone and online chat
Perform back-office processing in support of utility clients and their customers
Achieve daily, weekly, and monthly performance metrics and quality standards
Maintain confidentiality of client and customer information
Perform data-intensive tasks accurately while meeting deadlines
Adapt quickly to process changes and contribute to team problem-solving efforts
Qualification
Required
Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
Strong data entry skills and attention to detail; ability to type 45–50 WPM
Excellent analytical, writing, and communication skills
Ability to collaborate effectively with internal staff, clients, and vendors
Strong problem-solving skills and the ability to analyze situations and recommend solutions
Flexible and adaptable, able to handle multiple priorities in a fast-paced environment
Positive attitude, high energy, and enthusiasm for helping program participants
Ability to work independently and in a team environment
High school diploma or GED
Excel and database navigation skills are required
Preferred
Experience in application processing, customer service, and a fast-paced environment
Company
AdNet/AccountNet Inc.
AdNet/AccountNet, Inc.
Founded in 1990
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase