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Systems Technology Forum, Ltd. (STF) · 1 month ago

Unified Communications & Collaboration Engineer

San Diego / Norfolk / Charleston / Pearl Harbor / Panama City

Full-time

Onsite

Mid, Senior Level

5+ years exp

Systems Technology Forum LTD (STF) is an established industry partner with a commitment to high-quality systems engineering and support services. The Unified Communications & Collaboration Engineer is responsible for the design, implementation, and maintenance of complex communication systems, ensuring their performance and security while collaborating across various engineering and operations teams.

ConsultingIndustrial EngineeringInformation TechnologyIT Management

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

• Administer and maintain chat (IRC, M-Link/XMPP, XCB), email (Domino/CAS), and VOIP & Call Manager systems

• Configure and troubleshoot file transfer solutions (CTERA, GEMBOX, FTP)

• Support integration and modernization of collaboration platforms across enclaves

• Partner with other Agile teams to implement Zero Trust controls

• Deliver technical documentation and fleet training on collaboration services

• Assist in the design, configuration, deployment, and maintenance of unified communications and network systems (VoIP, PBX, IP telephony, video conferencing, messaging services)

• Monitor system performance, identify issues and opportunities for improvement, and resolve faults or bottlenecks

• Participate in system integration and testing efforts, documenting test plans, results, and corrective actions

• Support configuration management of system hardware, firmware, and software, including patching and upgrades

• Work with telecommunications vendors and internal stakeholders to plan capacity upgrades or new service rollouts

• Provide Tier 2/3 support and escalation for communications and infrastructure issues, including onsite or remote remediation

• Develop and maintain technical documentation: architecture diagrams, process flows, operations manuals, and standard operating procedures

• Ensure systems meet security, compliance, and operational requirements; may support accreditation or audit activities for communication systems

Qualification

Unified Communications systemsDoD network security practicesIAT Level II certificationExchange systemsCall Manager systemsXMPP systemsAnalytical skillsProblem-solving abilitiesCommunication skillsTeam collaboration