Greystar · 2 days ago
Software Support Education Manager
Texas, United States
Full-time
Onsite
Mid LevelGreystar is a leading global real estate platform specializing in property management, investment management, and construction services. The Software Support Education Manager oversees the education of team members providing technical support for various software systems, ensuring effective training and resource development.
Property ManagementPropTech
Responsibilities
Expand system support team comprehension of Greystar property systems and help desk workflows
Create and design new educational material for system support teams that allows the ability to support existing and new system products and workflows while managing existing material to ensure timely accuracy
Train system support team members through the use of virtual classroom training and one-on-one training, ensuring availability for questions concerning support education, support practice change management, and help desk compliance
Assist in the identification, recommendation, revision, and implementation of enhancements to existing and new support education tools, support practices, and help desk workflows
Develop and manage reporting that identifies key performance indicators tied to the education and performance of property systems support team members
Collaborate with Greystar Enterprise Service Desk leadership team to facilitate timely transition of systems support services between Level 2 support teams and Level 1 support teams
Qualification
Required
Knowledge in Yardi, OneSite and/or Entrata Property Management Systems
Project Management Skills to plan and execute transition plans between Support Teams
Education, Communication and Documentation Skills to write and develop training material and deliver training between Support Teams
Data Analysis and Reporting Skills
Microsoft Skills (Excel, Forms, Word, PowerPoint, etc.)
Change Management Skills
Onboarding and Team Member Development
Demonstrated ability to read, write, and communicate effectively to create and make presentations, develop and write training programs, procedures, and instructions, and to design and teach information systems programs and classes
Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to complete required reports and produce necessary communication materials
Demonstrated proficiency in using property management software used by the Company, computer operating systems, and database, spreadsheet, and word processing programs sufficient to maintain, troubleshoot, and install as needed
Employment history that demonstrates the application and usage of an information systems or computer background sufficient to install, maintain, and troubleshoot computer networks, stand-alone computers, and software systems
Preferred
Knowledge and experience in real estate or property management preferred, or ability to learn business processes quickly in order to develop fact-based procedures, instructions, and training materials
College degree in communications, business, or related field and/or equivalent experience in a like position is preferred
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.
Company
Greystar
Greystar provides services in the multifamily real estate businesses.
Founded in 1993
10001+ employees
H1B Sponsorship
Greystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$326.8MKey Investors
Capital SquareFirst Horizon Bank
2023-11-13Debt Financing· $76.5M
2023-06-08Debt Financing· $49.3M
2017-10-17Debt Financing· $201M
Leadership Team
Bob Faith
Founder, Chairman and CEO
Derek Ramsey
CFO
Recent News
Office of the Attorney General California Department of Justice
2026-01-03
Irish Examiner
2025-12-21
2025-12-18
Company data provided by crunchbase