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Bank of Bird-in-Hand · 1 month ago

Senior Technology Support Technician

Paradise, PA

Full-time

Onsite

Senior Level

5+ years exp

Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. They are actively seeking a Senior Technology Support Technician to serve as a key technical resource, supporting end-users and managing IT systems to ensure operational stability across the technology environment.

BankingFinancial ServicesService Industry

Responsibilities

Provide advanced technical support to end-users via phone, email, and in-person (onsite/hybrid)

Troubleshoot and resolve complex hardware, software, and networking issues on desktops, laptops, mobile devices, and peripherals

Manage and resolve escalated tickets from junior support staff

Support user onboarding/offboarding including provisioning accounts and equipment

Document issues, resolutions, and processes in the ticketing system and knowledge base

Train and mentor junior helpdesk staff

Administer and maintain Windows Server environments (2016/2019/2022), including Active Directory, DNS, DHCP, Group Policy

Manage and monitor virtualization platforms (VMware, Hyper-V)

Perform system updates, patch management, and server backups

Qualification

Windows Server administrationTechnical support experienceNetworking conceptsHelpdesk ticketing systemsIT certificationsRemote support toolsCommunication skillsInterpersonal skillsProblem-solving skills

Required

BS degree in IT, Computer Science, or related field (or equivalent experience)

5+ years of technology support experience

Familiarity with Windows, macOS, Microsoft 365, and common desktop applications

Knowledge of basic networking concepts (IP, DNS, DHCP, VPN)

Excellent communication, interpersonal, and problem-solving skills

Preferred

Experience with helpdesk ticketing systems (e.g., Zendesk, Freshservice, ServiceNow)

IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional

Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop, AnyDesk)

Benefits

Competitive Medical, Dental, Vision Coverage

401(k) Retirement Plan with 4% Company Contribution

Company Paid Life, STD, and LTD

Health Savings Account (HSA) & Flexible Spending Account (FSA) options

Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO

12 Paid Holidays

Tuition Reimbursement

Company Events and Picnics

Company

Bank of Bird-in-Hand

In 2013, we realized a need in the Lancaster County community for a different banking experience – one that focuses on relationships rather than transactions, one that was willing to go off the beaten path to meet its customers’ needs.

Founded in 2013

Bird In Hand, Pennsylvania, USA

51-200 employees