NEOGOV · 2 months ago
Social Work Navigator Intern - Community Assistance
Houston, TX
Internship
Onsite
InternNEOGOV, through Harris County, seeks a Social Work Navigator Intern for its Community Assistance Department. This internship offers hands-on experience in case management, advocacy, and resource navigation, focusing on bridging gaps between frontline services and policy opportunities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide case management services to individuals and families, addressing needs related to housing, healthcare, employment, and more
Conduct client assessments, develop service plans, and follow up to ensure positive outcomes
Communicate with clients in person, via phone, email, and remote platforms to provide guidance, support, and referrals
Use technology systems to manage client information, requests, intake, track progress, and document services
Conduct research to identify gaps between frontline service delivery and policy implementation
Develop recommendations to align organizational practices with best practices in social work and advocacy
Work on projects to address systemic barriers and promote equitable access to resources
Research and prepare materials for advocacy initiatives to address unmet community needs
Develop and facilitate social service workshops for clients and community members on topics such as housing stability, financial literacy, access to healthcare, and other social service-related subjects
Collaborate with agency staff to identify and update community resource guides
Coordinate with community partners to strengthen resource networks and enhance client access to services
Travel to community centers, social work offices, outreach events, and other locations to meet clients, conduct assessments, and provide services
Represent the agency at community meetings, resource fairs, and advocacy events
Work in both the field with possible assignments across 1-2 of our 10 community centers and the main Tomball office for professional development
Manage and resolve client service tickets, ensuring timely and effective responses
Maintain accurate and confidential client records in compliance with agency policies and social work ethical standards
Participate in team meetings, supervision sessions, and professional development opportunities
Qualification
Required
Currently enrolled in a U.S. accredited program in Social Work from an accredited university
Strong interest in case management, advocacy, and resource navigation
Excellent written and verbal communication skills
Proficiency in technology systems, including case management software and virtual communication platforms as well as Microsoft Suite systems
Ability to work both independently and collaboratively in a team environment
Flexibility to travel locally to community centers and other outreach locations
Demonstrated ability to adhere to social work values, ethical principles, and competencies
Ability to demonstrate empathy, servants' heart, and patience
Exceptional listening and problem-solving skills
Exceptional conflict resolution skills
Strong organizational skills, and attention to detail
Ability to manage competing priorities
Exceptional customer service skills
Ability to effectively interact with diverse groups, with dignity and respect
Ability to evaluate trends and make suggestions for improvement of community-related programs
Ability to pivot, adjust to change and work within a growing evolving system
Ability to support disaster and recover relief work as essential staff if called upon
Ability to work in cross-functional teams
Excellent communication skills
Excellent verbal and written skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Capacity to speak effectively before groups or employees of the organization
Works well both independently and as part of a team
Ability to maintain and protect confidentiality and sensitive information
Preferred
Bilingual (Spanish, Arabic, Pashtu/Dari, Farsi, Amharic, Omari, Vietnamese, Chinese, French, Nepali)
Knowledge of social service/human services, and local/regional/state/federal delivery systems
Mental Health First Aid Certified
Experience with Motivational Interviewing (MI)
Three (3) years of experience addressing constituent concerns, resource navigation, case management, community engagement, or outreach
Licensed BSW
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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