OwnersEdge · 2 months ago
Systems & Infrastructure Support Lead
Waukesha, WI
Full-time
Hybrid
Senior Level
5+ years expOwnersEdge is a 100% employee-owned ESOP holding company dedicated to acquiring and growing healthy, mid-market businesses. The Systems & Infrastructure Support Lead is responsible for ensuring the health, reliability, and performance of internal systems and infrastructure, managing core technology operations, and leading troubleshooting efforts while contributing to IT infrastructure projects.
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Responsibilities
Take full ownership of internal systems and infrastructure, including Azure, Microsoft 365, Windows servers, endpoints, backups, and device management
Monitor system performance and health using infrastructure tools; proactively address issues to avoid downtime or service interruptions
Serve as the lead escalation point for support tickets beyond Tier 1; troubleshoot and resolve more advanced or systemic technical issues
Perform patching, software updates, hardware refreshes, and other maintenance tasks across the technology environment
Maintain backup systems and recovery procedures, including testing of Veeam or similar tools to ensure readiness and restore capabilities
Manage Microsoft Intune, Active Directory, Group Policy, and endpoint settings for configuration, compliance, and user support
Ensure systems are documented clearly, including network diagrams, recovery processes, standard operating procedures, and configuration records
Coordinate with our MSP to ensure shared support responsibilities are being fulfilled and that performance meets expectations
Contribute to IT infrastructure projects, including planning and implementing system upgrades, migrations, and new service deployments
Work alongside the IT Operations & Project Manager to support change control, onboarding, ticket triage, and resolution processes
Collaborate with cybersecurity roles to apply secure configurations and respond to vulnerabilities or threats
Support new hire onboarding by preparing equipment, accounts, and initial configuration; ensure smooth handoffs and readiness
Provide internal guidance and set a high standard for support quality, documentation, and operational follow-through
Look for opportunities to improve systems, tools, and processes; recommend changes based on observed patterns or recurring issues
Administer and support networked printers and multifunction devices, including installation, configuration, print server settings, user access, and regular maintenance
Provide Tier 2 support for key third-party software platforms in use across the company (e.g., ERP systems, CRM tools, business applications), including account issues, performance troubleshooting, vendor coordination, and routine updates
Qualification
Required
Bachelor or associate degree in computer science, Information Systems, or a related field, or equivalent professional experience
Five or more years of hands-on experience supporting infrastructure environments, including cloud and on-premise systems
Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint), Azure AD, Windows Server, and endpoint management
Experience managing backups and disaster recovery with Veeam or a similar platform
Ability to troubleshoot and resolve issues involving user devices, servers, printers, permissions, and system availability
Familiarity with patching tools, endpoint deployment tools, scripting (such as PowerShell), and routine maintenance operations
Experience working with or alongside an MSP or third-party support provider
Strong organizational and communication skills; able to manage time and priorities with minimal supervision
Preferred
Microsoft Azure Administrator Associate certification or equivalent credentials
Familiarity with virtualization platforms such as VMware or Hyper-V
Experience leading small projects or contributing to larger IT initiatives
Working knowledge of basic networking, such as DNS, DHCP, VPNs, and firewall access
ITIL Foundation certification or exposure to formal service management processes
Company
OwnersEdge
OwnersEdge is an ESOP holding company that strives to invest in and build sustainable companies throughout the Midwest.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
A
Angi Krueger
Chief Marketing Officer
Lisa Reardon
Founder & Executive Chair
Recent News
BizTimes - Milwaukee Business News
2023-06-10
Company data provided by crunchbase