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IBC Bank · 1 month ago

Learning & Development Specialist I

Laredo, TX

Full-time

Onsite

Entry Level

1+ years exp

IBC Bank is a customer-centric organization dedicated to the growth and success of its employees and communities. The Learning & Development Specialist I will be responsible for the knowledge and skill development of employees to meet the current and future business objectives and to enhance the customer experience.

BankingFinancial ServicesInsuranceMortgageVenture Capital

Responsibilities

Conduct interactive and engaging training in accordance to learning objectives

Promote and demonstrate IBC’s philosophies and culture to all new hires

Evaluate trainee’s competency levels and improvise teaching style to meet learner’s style of learning

Examine and asses the trainees’ understanding and progress of learning

Coach employees effectively on learning gaps or policy violations

Ability to conduct training through different delivery methods

Provide management with feedback on employee performance and policy adherence

Provide comprehensive evaluations on trainee performance

Consult with other trainers, managers, and market leadership on trainee development

Conducts all types of trainings as requested by Corporate Training

Maintaining an up-to-date and accurate record of trainee progress and achievements

Ensure training equipment and software in training areas are current and operating correctly

Ensuring accurate tracking in the LMS of completed courses

Qualification

Training experienceCoaching skillsPresentation skillsLMS trackingConflict resolutionListening skillsAdministrative skillsObservational skillsLearning new toolsLeading training sessionsMotivating individualsTime managementInterpersonal skillsNegotiation skills

Required

Conduct interactive and engaging training in accordance to learning objectives

Promote and demonstrate IBC's philosophies and culture to all new hires

Evaluate trainee's competency levels and improvise teaching style to meet learner's style of learning

Examine and assess the trainees' understanding and progress of learning

Coach employees effectively on learning gaps or policy violations

Ability to conduct training through different delivery methods

Provide management with feedback on employee performance and policy adherence

Provide comprehensive evaluations on trainee performance

Consult with other trainers, managers, and market leadership on trainee development

Conducts all types of trainings as requested by Corporate Training

Maintaining an up-to-date and accurate record of trainee progress and achievements

Ensure training equipment and software in training areas are current and operating correctly

Ensuring accurate tracking in the LMS of completed courses

Presentation skills to teach in accordance to learning objectives

Create interactive learning sessions through basic facilitation skills

Ability to coach employees on soft skills, behaviors, and knowledge retention

Understanding of business mission, goals and learning objectives

Strong verbal communication skills

Interpersonal and listening skills

Well-developed administrative skills

Good interpersonal and observational skills

Time management skills

Good negotiation and persuasive skills

Aptitude and desire to learn new tools and techniques

Patience with different learning paces and understanding the challenges trainees might face

Confidence in leading training sessions

Leading and motivating individuals to collaborate effectively towards a shared goal

Ability to identify and resolve conflict

1 year or more management experience

Preferred

Bachelor's degree preferred in communication or related field

Training experience is desired

Specialized certifications such as Certified Professional in Learning and Performance, Certified Training and Development, or Society for Human Resource Management Certified Professional is preferred