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Wealth Enhancement · 22 hours ago

Client Service Associate

Rochester, MN

Full-time

Onsite

New Grad, Entry Level

$22/hr - $26/hr

Wealth Enhancement is an independent wealth management firm dedicated to enriching clients' lives through personalized financial planning. The Client Service Associate plays a critical role in delivering exceptional service and support to clients, acting as a liaison to Financial Advisors and managing multiple tasks efficiently.

Financial ServicesRisk ManagementWealth Management

Responsibilities

Ensures accurate completion of prospect / new client paperwork/set up

Follow up on funds transfer from surrendering company

Maintains (CRM) database and client files (Filing, copies, data input)

Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors

Record incoming assets to the appropriate blotting tool

Dialogues with client to understand their personal history and current financial needs

Prepares account transactions, trades, deposits, withdrawals, RMDs, etc

Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing

May work with client’s tax or legal counsel on client concerns

Gather client data and may prepare the materials for client meetings and reviews

Conducts Tax Research (1099s)

Completes any review follow up needs for client

Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model

Understands financial terminology and products

Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices

Attends Client Services and company educational events

May attend vendor presentations

Assists Advisor Team Operations to streamline processes

Completes operational projects to support enhancements and changes

Communicates process and sales updates to team

Mentors and trains CSAs

Manages vendors to Service Level Agreements

Qualification

Financial terminology knowledgeClient relationship managementCRM database managementMicrosoft Office SuiteSalesforce familiarityCustomer service trainingProblem-solving skillsTeam collaborationVerbal communicationWritten communication

Required

Bachelor's Degree (or equivalent experience) in business; finance, economics or related

Customer Service training, knowledge or experience

Ability and interest to learn financial concepts and products

Ability to work with deadlines, be flexible under pressure and prioritize work

Ability to work as a team member

Ability to learn WEG's sales model

Ability to learn WEG/LPL processes and procedures

Ability to learn financial product features and riders

Ability to learn the review process and how the review is completed

Strong attention to detail

Good problem-solving skills

Superior verbal and written communication skills

Proficient with Microsoft Office Suite or related software

Familiarity with Salesforce and Support Org functionality

Preferred

Experience with Workday preferred

Benefits

Training and professional development

Medical, dental and vision coverage (Available to employees and their families)

Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

Life and AD&D insurance – employer paid and voluntary options

Short-term and long-term disability, workers compensation – employer paid

401k with match and profit sharing

Wellness programs and resources

Voluntary benefits, including pet insurance

18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

12 paid holidays each year (10 pre-determined and 2 floating days)

Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Company

Wealth Enhancement

In 1997, four advisors sharing an office space discovered they also shared an essential belief: The financial services industry needed a new and better way to provide advice to clients—one that would help relieve stress from their clients’ financial lives.

Founded in 1997