Hello Mazda of Temecula · 2 months ago
Business Development Consultant - Service
Temecula, CA, 92591, US
Full-time, Contract
Onsite
New Grad, Entry Level
0+ years expHello Mazda of Temecula is seeking a BDC Specialist to enhance their successful service department. The role involves answering service inquiries, scheduling appointments, and providing administrative support to ensure excellent customer service.
AutomotiveRetail
Responsibilities
Follow up with prospective customers in response to their email/call
Answer incoming telephone calls; determine the purpose of callers and forward calls to appropriate personnel and departments
Provides and outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru
Support the Mission, Vision, and Core Values of the company
Creates and send emails as scheduled by Dealership CRM Software
Must set an appointment for all incoming service calls
Provides administrative assistance as needed. Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed. Receive all inbound service calls and coordinate schedules of service advisors and service appointments
Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction. Continually learn about product updates, features, accessories, inventory, and their benefits to the customer. Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers
Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals
Provides service management information by completion reports. Attend service meeting and training sessions as required
Follow all company policies and procedures. Performs other duties as assigned
Qualification
Required
High school diploma or GED required
Excellent telephone, writing and typing skills
Strong computer and internet skills, including Microsoft Office suite
Must be able to work weekends
Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude
A desire and ability to work in a performance and process driven environment
Excellent customer satisfaction skills
Strong organizational and time management
Professional appearance and work ethic
Self-starter and self-motivator
Preferred
No experience required (Automotive BDC Service experience preferred)
3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
Some post high school education or training preferred
Service or Internet Sales experience a PLUS!
Bilingual (Spanish) a PLUS
One year customer service experience or previous Business Development Assistant experience in the Automotive Industry Preferred
Benefits
Health
Dental
Vision
401K
Community involvement
Company paid vacation
Holidays
Company
Hello Mazda of Temecula
Hello Mazda of Temecula is a car dealer that provides new and pre-owned cars, car services, car parts, and car finance services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase