Decagon · 2 weeks ago
Senior Software Engineer, Agent Orchestration
San Francisco, CA
Full-time
Onsite
Senior Level
$250K/yr - $330K/yr
5+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. As a Senior Software Engineer on the Agent Orchestration team, you will design and build systems that determine how Decagon agents operate, focusing on improving performance, reliability, and quality.
Artificial Intelligence (AI)SoftwareGenerative AIMachine Learning
Responsibilities
Build the execution engine that powers intelligent agents at scale
Design systems that coordinate model reasoning and actions while staying fast and correct
Improve reliability through better testing, observability, and safeguards
Build foundations that help teams evaluate and improve agent behavior safely and continuously
Qualification
Required
5+ years of experience building production systems
Proficiency in Python or Typescript and comfort with asynchronous programming
Strong debugging skills across complex technical stacks
Ability to design reliable distributed systems that handle real world failure modes
A track record of owning large technical projects end to end
Preferred
Experience with real time or low latency systems
Experience with workflow engines, agents, or model driven applications
Experience building tooling or infrastructure for other engineers
Experience with experimentation or evaluation systems
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Company
Decagon
Decagon provides a conversational AI platform for automating customer support across multiple channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageTotal Funding
$481MKey Investors
Coatue,Index VenturesAccel,Andreessen HorowitzBain Capital Ventures
2026-01-28Series D· $250M
2025-06-23Series C· $131M
2024-10-15Series B· $65M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
Mobihealthnews
2026-02-05
2026-02-03
Company data provided by crunchbase