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BUTTREY RENTAL SERVICES, INC. · 2 months ago

Equipment Rental Counter Associate

Westmont, IL

Full-time

Onsite

New Grad, Entry Level

BUTTREY RENTAL SERVICES, INC. is seeking an Equipment Rental Counter Associate to assist customers with their rental needs. The role involves interacting with customers, processing rental transactions, and ensuring the equipment is properly managed and displayed.

Consumer Services

Responsibilities

Counter Associate will assist rental customers in a polite, friendly, and professional manner whether in person or on the phone

Ask customer questions to determine their rental needs and recommend proper equipment - Provide alternative suggestions if appropriate

Prepare rental forms and contracts by obtaining customer signature and other information as required

Explain rental fees and provide information about rented items such as operation of equipment and safety features

Answer telephone and receive orders by phone

Resolve customer problems and answer questions

Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary

Daily audits of open contracts and call overdue rentals

Complete rental transactions on Point of Rental software and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers

Periodically update and review company website for accuracy and messaging

Clean showroom floor and equipment - Arrange showroom displays - Keep shelves organized, stocked and clean

Report safety violations to supervisor

Adhere to all company policies, procedures, rules, and regulations in written or verbal form

Comply with government safety requirements and other regulations and security in store

Attend department, store, and safety meetings

Perform other duties as requested

Qualification

Point of Rental softwareCustomer service aptitudeBilingualEquipment rental experienceTelephone skillsValid driver’s licenseEffective communication skills

Required

Must be able to lift/move approximately 50-70 lbs

Customer service aptitude

Strong telephone skills

Effective written and oral communication skills

Valid driver's license and clean driving record

Preferred

A high school diploma or equivalent GED is preferred but not required

Bilingual preferred

Equipment rental industry experience preferred

Point of Rental software experience preferred

Experience as sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred