Bishop's Lodge, Auberge Collection ยท 1 day ago
Assistant Front Office Manager
Santa Fe, NM
Full-time
Onsite
Mid LevelBishop's Lodge, Auberge Collection is a luxurious and soulful retreat steeped in heritage in Santa Fe, New Mexico. As the Assistant Front Office Manager, you will ensure seamless guest experiences through efficient coordination and impeccable service, overseeing front desk operations and leading the front office team.
Hospitality
Responsibilities
Oversee the front desk operations, ensuring a warm and efficient check-in/check-out process, handling guest inquiries, and resolving issues promptly to uphold exceptional standards of service
Lead and train the front office team, fostering a customer-centric culture, and maintaining high morale through effective communication, performance feedback, and continuous training
Manage room reservations, optimize occupancy levels, and coordinate with other departments to ensure accurate information on room availability, rates, and promotions
Assist in budget preparation and financial reporting, monitor billing processes, and implement cost-control measures to contribute to the financial success of the front office department while maintaining service excellence
Qualification
Required
Demonstrated experience in customer service roles within the hospitality industry, showcasing a commitment to providing exceptional guest experiences and resolving customer inquiries effectively
Previous experience in a supervisory or leadership role, with the ability to lead and motivate a team, provide guidance, and ensure a high level of professionalism and efficiency in front office operations
Strong communication skills, both written and verbal, along with the ability to interact effectively with guests, staff, and other departments, fostering a positive and collaborative work environment
Company
Bishop's Lodge, Auberge Collection
This thoughtfully restored and reimagined mountain treasure draws on a century of tradition with a fresh and relevant perspective.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase