Protective Life ยท 1 month ago
Customer Experience Specialist- Spanish Bilingual
United States
Full-time
Remote
Mid Level
$40K/yr - $45K/yr
3+ years expProtective is a company dedicated to helping customers against life's uncertainties. They are seeking a detail-oriented and customer-focused Customer Experience Specialist who will be responsible for processing incoming business and cancellations while ensuring a smooth experience for customers, particularly supporting Spanish-speaking clients.
FinanceFinancial ServicesInsurance
Responsibilities
Process incoming business and cancellations with precision and timeliness
Meet or exceed established production and quality benchmarks
Deliver exceptional service to both internal and external customers
Support Spanish-speaking stakeholders by facilitating clear and effective communication
Qualification
Required
Fluency in both Spanish and English is a required qualification for this role
Process incoming business and cancellations with precision and timeliness
Meet or exceed established production and quality benchmarks
Deliver exceptional service to both internal and external customers
Support Spanish-speaking stakeholders by facilitating clear and effective communication
Bilingual Communication: Fluent in Spanish and English, with strong written and verbal communication skills
Customer Service & Collaboration: Delivers exceptional service and works effectively across teams to promote a positive customer experience
Analytical & Problem-Solving: Demonstrates strong analytical thinking and decision-making abilities to resolve issues and improve processes
Adaptability & Organization: Manages multiple priorities in a fast-paced environment with excellent organizational skills
Technical Proficiency: Skilled in Microsoft Word, Excel, Outlook, SharePoint, and MS Teams; experience with greenscreen systems is a plus
Preferred
Candidates with at least 3 years of experience in a similar customer service or operations role are strongly preferred
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase