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True Anomaly · 11 hours ago

Senior IT Support Analyst

Long Beach, CA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $115K/yr

5+ years exp

True Anomaly is a company focused on building innovative technology for space security and sustainability. They are seeking a Senior IT Support Analyst to provide Tier 1 & 2 technical support, troubleshoot systems, and mentor junior team members while ensuring operational efficiency and system performance.

AerospaceArtificial Intelligence (AI)ManufacturingMilitaryNational Security

No H1B

U.S. Citizen Only

Responsibilities

Serve as a senior point of contact for complex IT issues, providing escalation support via phone, email, remote tooling (Teams/BigFix), and in-person interactions

Mentor and provide technical guidance to junior IT support team members

Lead troubleshooting efforts for complex technical issues related to computer systems, networks, and hardware

Own and drive resolution of high-priority incidents and service requests

Troubleshoot and support macOS, Windows, and ChromeOS environments at an advanced level

Ensure ongoing usability of client computers, peripheral equipment, and software within established standards; recommend and implement improvements to existing processes

Oversee in-office AV equipment strategy and maintenance; serve as escalation point for AV issues

Design and implement system configurations for computer systems, networks, and hardware deployments

Lead onboarding processes for new hires, including hardware deployment workflows, equipment standards, and software provisioning procedures

Drive the deployment and maintenance of new hardware and software including macOS, Windows, True Anomaly engineering software, and O365 tooling

Provide advanced support for core software platforms including O365, Teams, and company SaaS applications

Develop and maintain documentation standards; own knowledge base accuracy and continuous improvement

Proactively monitor system performance and security; identify trends and recommend preventative measures

Develop automation solutions to streamline IT operations and reduce manual workload

Evaluate new technologies and make recommendations for IT environment improvements to support scale and growth

Participate in on-call rotations to provide IT/Technical support 24/7; serve as escalation point during critical incidents

Collaborate with IT leadership on strategic initiatives, capacity planning, and process improvements

Qualification

IT support experienceComputer systems expertiseWindows proficiencyMentoring technical staffMDM tools proficiencyScripting skillsRemote support toolsCloud technologies experienceCisco networking experienceTroubleshooting skillsProactive mindsetPassion for technologyProject management skillsCommunication skills