Hylant · 3 months ago
Client Service Specialist - Real Estate
Troy, MI
Full-time
Onsite
Entry, Mid Level
2+ years expHylant is a full-service insurance brokerage with a commitment to exceptional client service. The Client Service Specialist will develop and enhance relationships with the service team while providing high-quality support to Client Service Managers and Client Executives in the Real Estate Vertical.
Insurance
Responsibilities
Providing prompt, accurate, and thoughtful service to Commercial team members and insurance carriers
Consistently responding to internal and external inquiries within 24 hours of when they are received
Master and executing on the daily servicing and processing for clients within EPIC (Agency Management System)
Working closely with CSMs on renewals and remarketing tasks including but not limited to: preparation of applications, negotiations with underwriters, obtaining quotes, creating proposals, monitoring stats, and follow-up with client in conjunction with the Alternative Marketing Workflow
Ensuring support of the Client Engagement Strategy (including scheduling, creating of documents, documentation in EPIC, etc.)
Continuous improvement of professional skills, industry knowledge and key relationships
Provide backup support for other team members in times of absence
Qualification
Required
Property & Casualty licensing in good standing
2+ years of insurance service experience
Excellent customer service, time management and communication skills
Strong verbal and email communication skills and knowledge of when to utilize one over the other
Self-directed team player work style
Passion around client management, problem solving and strategic planning
Discipline, organized and efficient, effective at time management
Ability to handle multiple projects at the same time effectively
A high level of accuracy and a strong attention to detail are a must for success in this role
Adherence to Hylant Core Values – Family, Hard Work, Honesty, Respect, and Empathy
Company
Hylant
Hylant is a full-service insurance brokerage.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Dale
Chief Financial Officer
Carman Baines
Client Executive
Recent News
2025-03-29
2025-03-14
Captive Insurance Times
2024-05-24
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