Yale University · 2 months ago
Associate Director, Operations, GSAS Financial Aid
New Haven, CT
Full-time
Onsite
Lead/Staff, Director/Executive
$68K/yr - $120K/yr
5+ years expYale University is a prestigious institution committed to contributing to a better tomorrow. The Associate Director, Operations, GSAS Financial Aid will assist in managing the daily operations of the Graduate School Financial Aid Office, focusing on innovation and strategic use of technology to enhance financial aid processes.
AssociationBusiness DevelopmentEducationMedicalSocial Entrepreneurship
Responsibilities
Leverages technologies to create, maintain, and enhance workflow processes, develop and optimize queries for cyclical use and for ad-hoc requests, ensuring efficiency and accuracy in data handling. Maintain and update dashboard reports. Provide accurate and timely data to stakeholders while ensuring data integrity across all platforms
Designs, develops, and maintains interactive dashboards and operational reports using query tools; (e.g. Power BI, Argos and Data Warehouse/Data Mart sources. Partner with IT and data teams to define trusted datasets, metrics, and logic
Utilizes AI-assisted analytics and natural-language query tools to accelerate insight generation and empower business users with self-service reporting
Ensures the timely reconciliation of student accounts and reconciles GSAS records against actuals; works closely with departmental administrators, students, and various central offices, including Student Accounts, Payroll and the Office of the Registrar, to resolve issues related to financial aid, student compensation, student accounts, payments, and billing
Manages aspects of annual set-up and coordination with program construction of algorithms, packaging formulas, rules, and other tools; creation and approval of selection sets; and batch posting data
Updates and maintains website content. Reviews, writes, and edits text as required. Drafts departmental communications for the unit
Assists in long-range planning and maintain a processing schedule
Serves as a point of contact for departmental leadership and students for programs and appointments
Obtains, keep current, and fully leverage knowledge of business processes to administer, standardize, document, and train staff and departments in graduate funding and systems
Counsels and advises prospective and current students on graduate funding policies, procedures, programs eligibility criteria, and other related issues. Maintains a small caseload
Updates and advises the director on all aspects of maintenance of programs and operations of the department
Manages multiple projects under varied time constraints while maintaining data integrity for the department
Performs other duties as assigned and may manage staff
Qualification
Required
Bachelor's Degree in related field and five years of experience or an equivalent combination of education and related experience
Ability to provide excellent communication regarding administrative matters in an institution of higher education
Exceptional written, oral, interpersonal, and time management skills; demonstrated ability to deal effectively, tactfully, and professionally with a body of students, faculty, and staff
Technical expertise in student and/or financial information systems with the ability to envision and implement innovative solutions
Excellent analytical skills and the ability to troubleshoot technical issues
Strong project management, communication, and collaboration skills
Demonstrated management and leadership skills in a team-based environment, managing both projects and other team members, communicating effectively, problem solving, and motivating team members
Demonstrated ability to work independently as well as provide insightful guidance and support for decentralized counterparts
Strong ability to identify opportunities to improve existing programs and processes and to develop new ones
Ability to reconcile information from varying internal and external sources and collate them into larger operational procedure and policy directions with a passion for organizing
Ability to work independently on projects and the ability to interact at multiple levels within the organizational structure
Demonstrated ability to work independently with a high degree of professional discipline, discretion, and student service orientation
Superior analytical skills and excellent computing skills, including advanced Excel skills essential
Preferred
Demonstrated leadership experience in graduate student funding or student financial services
Minimum of five years' experience in operational support (two years' experience in PhD funding) platforms
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
2025-12-10
Company data provided by crunchbase