Encore Luxury Living · 1 month ago
Resident Liason
New York, NY 10028, USA
Full-time
Onsite
Mid Level
$90K/yr - $100K/yr
3+ years expEncore Luxury Living is dedicated to providing an exceptional living experience for its residents. The Resident Liaison plays a crucial role in ensuring that residents' social, recreational, physical, emotional, behavioral, and spiritual needs are met, while also collaborating with various directors and external providers to facilitate a seamless admission and discharge process.
Assisted LivingReal EstateRental Property
Responsibilities
Responsible for overall supervision of the building in the absence of Executive Director, Director of Case Management and Director of Wellness
Must be familiar with and able to implement emergency procedures as outlined in the company’s Emergency and Disaster Plan
Respond to all requests for information and all other activities as directed by the Executive Director
Is available 24/7 for immediate consultation
Assure the accuracy of Resident records and documentation in adherence with company policies as well as regulations of the State Department of Health
Follow the policies and procedures related to incident reporting as well as State Department of Health Regulations as directed
Maintain active community and professional relationships to support positive promotion of the Bristal
Develop contacts with community agencies serving older adults and will refer Residents when and where appropriate
Maintain a liaison with facility and the community skilled nursing facilities, hospitals, and assisted living facilities
At the request of the Executive Director, conduct marketing tours and gather preliminary information using the inquiry questionnaire
In coordination with the Director of Case Management, act as Resident advocate and assist Resident Services and Administrative staff in their continued service to the resident
Visit with each resident to assess his/her concerns
Conduct off-site visits to all hospitalized/rehab inpatient residents
Initiate contact with resident representative within 24 hours of resident transfer and admission to hospital
Assure initial contact with outside facility discharge planners/social workers at outset of resident’s hospitalization to begin seamless transfer back to the community
Conduct visit with resident during the hospitalization/rehab at the outset of the stay and throughout as warranted
Coordinate returns from hospital/rehab
Report resident progress to Executive Director/Director of Case Management/ Director of Wellness/Designee and any concerns regarding meeting continued retention standards
Refer all resident complaints and/or concerns to the Executive Director for immediate investigation and resolution
Working with the Executive Director and Department Heads conducts follow-up assessments for correction to assure issue resolution
In coordination with the Director of Case Management, provide oversight to the admission process of the resident to include: Conduct Initial Evaluation (off-site or on site) prior to admission into the community and follow-up evaluation within 30-days of move in as directed
Provide initial and ongoing orientation to facility for new residents
Acclimate residents and introduce them to other residents
Encourage residents to participate in social activities
Contact with resident’s representative within initial 24-48 hours to discuss resident’s preliminary adjustment
Alert the Executive Director, Director of Case Management and Director of Wellness/Designee and the resident representative of identified change in Resident status
Complete appropriate company documentation for status change (care level, apartment change, other billing changes or updates)
Assure corporate policy and State Department of Health requirements related to resident Case Management are upheld
In coordination with the Director of Case Management: Work with Department Directors to assure residents receive appropriate care and activity programs
Refers resident service problems to the appropriate Department Managers and Administration as necessary
Assist residents with referrals to pertinent agencies when needed and facilitates (when requested by resident or resident’s legal representative), completion of Medicare/Medicaid/ Long Term Care Insurance (et al) forms
Assist residents with obtaining benefits as needed, i.e., SSI, Medicaid, etc
Provide resident/representative with information regarding higher level of care including referrals to a such facilities
Coordinate the Service Plan process including organizing Service Plan meetings, ensuring accurate completion of Service Plan, involve resident and/or resident’s representative in the development or revisions of such plan
Meet with the Resident at least quarterly
Meet with the resident’s representative at least every six months to review resident’s status
Review the Wellness and Reflections Communication Logs and Electronic Health Record System daily and throughout the day for any unusual occurrences or changes in resident’s status and records and assures appropriate interventional strategies are in place
In conjunction with the Director of Case Management: Coordinate the Falls Management Program including DOH reporting, monitoring, and tracking of resident incidents
Coordinate resident services with outside agencies including but not limited to homecare, rehabilitation services, psychological services, etc
Assure all corporate policies and procedures and State Department of Health regulations are followed and maintained
In conjunction with the Director of Case Management, assist in the transfer and discharge of residents and assure excellent relationships with external stakeholder staff (discharge planners, physicians, nurse practitioners, etc.)
In conjunction with the Director of Case Management, maintain accurate resident records in compliance with company policy and regulatory rule: Maintains admission and periodic (at least biannually) case notes in the residents’ electronic health records to include necessary social, physical, behavioral health, and other findings, needed interventions, and eventual outcomes
Conduct annual case note summarizing the resident’s social, physical and behavioral health
Maintain electronic admission/discharge log and daily census to assure all information is complete and up to date and available to the team
Conduct and/or schedule staff in-services to improve the quality of care and services and to respond to both individual and global staff identified needs: Conduct periodic education seminars for the residents and/or residents’ families in collaboration and coordination with the Director of Case Management, Lifestyle Director and/or Director of Wellness
In conjunction with the Director of Case Management, facilitate monthly Family Support Group for family members of residents in the Reflection Unit
All mandatory in-services as per company policy and State Department of Health Regulations
Maintain appropriate licensure and obtain needed Continuing Education Units as indicated
Qualification
Required
A Bachelor's or Master's degree from an accredited college or university with major work in human services or service delivery and one year of full-time experience in the provision of services to a dependent population, or
An Associate's degree from an accredited college or university with major work in human services or service delivery and three years of full-time experience in the provision of services to a dependent adult population
Knowledge of care needs for the older adult population
Knowledge and demonstrated performance of in-service procedures
Use of compassion, tact and courtesy relating with Residents, Resident's families, employees, and visitors
Excellent verbal and written communication skills
Ability to supervise staff
Must be emotionally, mentally, and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents
Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents
Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service
Company
Encore Luxury Living
Encore Luxury Living provides independent living rental apartments for seniors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase