Cloudflare · 8 hours ago
Senior Technical Support Engineer, Developer Platform
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$221K/yr - $271K/yr
3+ years expCloudflare is a company dedicated to building a better Internet and operates one of the largest networks globally. They are seeking a Senior Technical Support Engineer for their Developer Platform to support developers, troubleshoot issues, and enhance customer experiences with Cloudflare's developer products.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform
Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors)
Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps
Triage customer issues and work closely with engineering to drive both short term resolution and long-term improvements
Create and maintain support documentation, knowledge base articles, and sample code snippets
Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform
Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly
Contribute to process improvements that make support more efficient and developer-friendly
Qualification
Required
3+ years experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider
Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc)
Excellent written and verbal communication skills with the ability to explain technical concepts clearly
Customer-first mindset with patience, empathy, and strong problem-solving skills
Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services
Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks)
Comfort with debugging code, reviewing logs, and testing APIs
Preferred
Experience building or deploying applications on Cloudflare Workers
Understanding of distributed systems and serverless architecture
Familiarity with relational and non-relational databases
Experience contributing to open source or engaging with developer communities
Certifications such as AWS Solutions Architect or GCP Cloud Architect is a plus
Auxiliary knowledge of developer tooling and relevant framework is a plus
Benefits
This role is eligible to participate in Cloudflare’s equity plan.
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan.
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
The European Financial Review
2025-12-31
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2025-12-29
2025-12-29
Company data provided by crunchbase