Ford of Boerne · 1 month ago
Automotive Service Advisor / Writer - Legacy Ford of Rosenberg
Rosenberg, TX
Full-time
Onsite
Entry, Mid Level
2+ years expFord of Boerne is looking for a Service Advisor at Legacy Ford of Rosenberg who excels in customer service. The role involves greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians to ensure a smooth service experience.
AutomotiveCustomer ServiceRetail
Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Qualification
Required
Expert in the art and science of customer service
Ability to greet guests and schedule appointments
Act as a liaison between customers and service techs
Ability to make customers feel welcome and confident
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
2+ years dealership experience minimum
Benefits
Health Insurance
Dental Insurance
Life Insurance
Paid Vacation
Paid Holidays
401K
Employee Vehicle Purchase Program
Company
Ford of Boerne
Ford of Boerne is a car dealer that provides car, truck, SUV models, new Ford vehicles, and used cars.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase