Meriplex · 9 hours ago
Systems Analyst
Huntsville, AL
Full-time
Onsite
New Grad, Entry LevelMeriplex is a company that operates a Technical Assistance Center (TAC) and is seeking a Systems Analyst to support end-user issues. The role involves delivering customer service and resolving Level 1 technical issues through a ticketing system, while adhering to standard operating procedures.
Information Technology
Responsibilities
Deliver general workstation support
Provide customer specific application support
Troubleshoot basic network connectivity and devices/user connectivity
Administer incident response system reboots
Perform basic OS support
Utilize basic Azure support skills
Provide first level triage virtual server support to reestablish functionality
Driven to follow all SOP to resolve all technical issues
Navigate Active Directory to enact distribution groups and create, change, and disable users
Perform basic ITIL security to provide basic printing and connectivity support
Deliver scripted application support
TCP/IP troubleshooting abilities
Able to perform basic VPN connectivity issues and password resets
Basic end-user email support
Qualification
Required
Deliver general workstation support
Provide customer specific application support
Troubleshoot basic network connectivity and devices/user connectivity
Administer incident response system reboots
Perform basic OS support
Utilize basic Azure support skills
Provide first level triage virtual server support to reestablish functionality
Driven to follow all SOP to resolve all technical issues
Navigate Active Directory to enact distribution groups and create, change, and disable users
Perform basic ITIL security to provide basic printing and connectivity support
Deliver scripted application support
TCP/IP troubleshooting abilities
Able to perform basic VPN connectivity issues and password resets
Basic end-user email support
Basic knowledge of Microsoft 365 applications
Basic knowledge of command line
Understanding of basic technical triage methodologies
Basic TCP/IP understanding
Ability to communicate both verbal and written technical information to a wide range of end-users
Ability to effectively set expectations regarding delivery of service
Strengthen customer relationships by providing exemplary customer service
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect
Adherence to ticketing methodologies regarding documentation, process, and workflow
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism
Properly manage workflow using research, documentation, RMM tools, ticket system, and communication
Preferred
Prior MSP support desk experience, highly encouraged
A+ certification
Network+ certification
Server+ certification
Azure support
Superior reading, writing, and communication skills
Basic knowledge of network concepts, devices, and best practices
Basic Microsoft 365 certification
Company
Meriplex
Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider for the mid-enterprise market.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clairvest Group
2022-07-18Acquired
2018-10-03Private Equity
Leadership Team
Mike McWilliams
SVP, Healthcare Practice
A
Aaron Biehl
VP of National Account Management and vCIO
Recent News
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