Van Subaru · 1 month ago
Connected Vehicle Operations Support Analyst
Camden, NJ, United States
Full-time
Hybrid
Mid Level
$70K/yr - $95K/yr
4+ years expVan Subaru is a leading auto brand in the US, committed to innovation, safety, and sustainability. They are seeking a Connected Vehicle Operations Support Analyst to facilitate the resolution of system and network-related issues, support system health, and coordinate communication among various stakeholders.
Automotive
Responsibilities
Coordinates and facilitates cross-functional meetings with internal stakeholders, external partners, and vendors to identify, investigate, and resolve system- and network-related out-car issues regarding telematics or applications. Conducts investigations and performs technical testing across our systems and creates summaries to all involved parties to explain the status of the issues and next steps
Acts as the primary point of contact for system/network issues escalations, ensuring timely and effective communication across all parties. Using subject matter knowledge and analysis of the issue, determines which actions to take to find the root cause of and resolve the reported issue
Develops and maintains strong working relationships with platform partners to support long-term operational success
Conducts detailed investigations into Connected Vehicle (CV) system and network issues, including root cause analysis and documentation of findings
Implements corrective actions and process improvements to enhance system performance and reduce recurrence of issues. Determines better processes (and ensures that they are followed) to monitor and alert teams when issues occur to limit the impact or better communicate and quickly determine corrective action
Maintains operational dashboards and metrics to monitor system health and identify trends or anomalies
Reviews, updates, and ensures accuracy of vehicle telematics capabilities within systems of record to ensure proper function of applications
Coordinates and communicates system upgrade schedules, planned maintenance, and disaster recovery procedures to all relevant stakeholders. Creates schedules for planned maintenance and ensures that all relevant teams, including CV, Subaru of America (SOA) Information Technology (IT), and vendor partners, are prepared
Ensures readiness and alignment across teams during system changes to minimize disruption and maintain service continuity. Provides clear and timely updates during incidents, including status reports and resolution timelines
Qualification
Required
Interpersonal skills to facilitate meetings and establish positive and effective relationships with colleagues, stakeholders, call centers, and vendors
Leadership skills to effectively facilitate conversations and coordinate multiple teams, large groups, and various personalities toward a common objective
Communication skills to share complicated information clearly and in a manner appropriate to different audiences and levels in the organization
Organizational skills to coordinate and track multiple issues, projects, audiences, needs, and timelines – while managing a busy calendar and unexpected issues
Problem-solving skills and customer focus with ability to analyze, understand, and create linkages between customer experience (CX), business processes, and information technology (IT) solutions
Ability to analyze and interpret quantitative and qualitative data to identify trends, quantify issues to measure impact, and provide support in developing proposals and recommendations
Ability to be flexible with constantly changing and challenging business and technical conditions
Ability to work after hours and weekends, as needed, to support system update and maintenance activities
Familiarity with IT systems, information architecture, user experience principles, networks, backend systems, call centers, and telecom systems
Bachelor's degree or H.S. Diploma and equivalent experience in lieu of degree required
At least 4-6 years of experience required
Benefits
Medical, Dental, Vision Plans
Pension, Profit Sharing, and 401K Match Offerings
15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
Tuition Reimbursement Program: $15,000 yearly benefit
Vehicle Discount Programs
Professional growth and development opportunities
Direct partnership with senior leadership
Formal Mentorship Program
LinkedIn Learning License
Company
Van Subaru
Van Subaru is a premier Subaru dealership in Kansas City, Missouri, and your local source for everything automotive! We are proud to offer a wide variety of services, including new and used Subaru sales, car service and maintenance, Subaru parts, and a leading finance department.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase