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ByVerTek · 5 hours ago

Software Product Trainer

Boca Raton, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

ByVerTek is a company specializing in broadband infrastructure projects. They are seeking a Software Product Trainer responsible for delivering training and technical support for construction management software, ensuring effective use by internal teams and partners.

Construction

Responsibilities

Develop and deliver engaging training sessions (virtual and in-person) for new and existing users across construction management and field operations platforms

Create training materials—including user guides, workflow documentation, quick reference sheets, and video tutorials—tailored to construction and infrastructure deployment processes

Deliver refresher and feature update sessions following product enhancements or changes to construction workflows

Assess user proficiency and provide targeted coaching to improve adoption and platform utilization

Serve as a primary point of contact for product-related inquiries, workflow questions, and troubleshooting specific to construction use cases

Provide Tier 1 and Tier 2 support for software issues, escalating complex construction-data or system-integrated problems as needed

Track, document, and resolve support requests in alignment with internal SLAs

Collaborate with product, engineering, and field operations teams to resolve technical issues and ensure seamless user experience

Manage user accounts, roles, and permissions based on construction project structures and field team responsibilities

Assist with system setup, configuration, and integrations with common construction tools (GIS platforms, ERP systems, scheduling tools, QC/QA systems, etc.)

Participate in product testing, validation, and rollout of new features, especially those impacting construction workflows or field data capture

Provide user feedback to the product team to support enhancements that improve field efficiency and project visibility

Gather user feedback from project managers, field teams, and subcontractors to identify training gaps or workflow improvement opportunities

Develop and refine standard operating procedures and best practices for platform usage within construction and field operations environments

Stay current on platform updates, construction technology trends, and industry best practices, communicating relevant changes to stakeholders

Qualification

Construction management softwareTraining developmentTechnical supportMicrosoft 365Communication skillsAnalytical skillsOrganizational skillsProblem-solving skillsCollaboration skills

Required

Bachelor's degree in Construction Management, Business, Information Systems, or a related field required

2–4 years of experience in software training, customer enablement, construction technology support, or project coordination

Strong understanding of construction workflows, scheduling, resource management, field reporting, and plan/document controls

Excellent verbal and written communication skills, with an ability to explain technical concepts to field crews, engineers, and non-technical stakeholders

Proficiency with Microsoft 365, ticketing/support systems, and digital learning tools (LMS, screen capture software, e-learning platforms)

Strong analytical, organizational, and problem-solving skills

Ability to work independently and collaboratively in a fast-paced, project-driven environment