Rimini Street · 9 hours ago
Support Engineer, Oracle Technology (Archive Product Line)
United States
Full-time
Remote
Senior Level
$95K/yr - $140K/yr
5+ years expRimini Street, Inc. is a global provider of end-to-end enterprise software support solutions, and they are seeking a Support Engineer for their Oracle Technology product line. This role involves working with clients to scope Oracle Technology products, providing technical knowledge, and leading archiving projects to improve client outcomes.
EnterpriseEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Provide in-depth technical knowledge and understanding of Oracle technology concepts. Including software patching, maintenance, upgrading and installation methodologies by the vendor, to provide a comprehensive archive that is used by the Client and the Rimini Street Global Application Support team
Understand and work with clients to define production and future environments for key areas such as Database, Developer Tools, Oracle Technology/Middleware and preferably including knowledge of patch structure of said products
Strong client facing skills with a leadership background
Have strong skills with Oracle E-Business Suite, Fusion Middleware, JDE or Siebel
Enthusiastic and focused
Ability to run and lead conference calls with customers
Create and present to the client the archive document, as the archiving Expert during scoping sessions, with the ability to confidently answer archive related questions from the client technical and financial teams
Provide a detailed instruction guide to download software patches and media by release and platform for key areas listed above
Responsible for the improvement, growth and evolution of the archive process, including process documentation, best practices, tracking, and scoping
Work closely with Archive QA team members and Archive Team lead
Work closely with Account Managers who work with the client to gather scoping documentation and arrange scope meetings. Track the status of numerous clients in the scoping process and report progress back to the Application Support leadership
Work closely with the Archiving Services team who perform the approved downloading tasks and use some automated tools for validation
Validate the archive for overall completeness
Work closely with the Onboarding, EBS, JDE, Siebel and Technology teams to nominate developer tools clients will need installed to support the production environment now and, in the future
Primary contact for internal teams and the Client for questions and direction that arise during the onboarding and archiving process
Review and understand commercial agreements and provide coaching to sales, onboarding and other teams on archive related requirements
Liaise and work with other product line experts from the above mentioned product lines
Contribute to the support service which is running 24x7x365, this will require the ability to work flexible hours and monitoring email regularly outside standard business hours
Communicate effectively across various organizations within Rimini Street (e.g., sales, client on-boarding, development & QA, support, etc.)
Be committed to excellence and high quality standards
(Other job related duties and responsibilities may be assigned from time to time.)
Qualification
Required
5+ years relevant experience with technical experience working with Oracle products (Oracle E-Business Suite (EBS), Oracle Middleware, Oracle Database), with knowledge of maintenance/patching mechanics for ERP architecture including Database and Middleware (Internet Application Server, WebLogic Server, Fusion Middleware)
Excellent interpersonal, presentation and communication skills
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Good knowledge of Oracle products
Good knowledge of Oracle development tools and deployment methodologies
Good verbal and good written English communication skills
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home-based office in a virtual environment
Bachelor Degree in Computer Science or related field or equivalent experience
Preferred
Understanding installation and/or usage of common developer tools, such as Developer Suite, Business Intelligence, or JDeveloper would be an advantage
Experience with other products such as JDE, Siebel, Microsoft SQL, IBM DB2, VMware or SAP Sybase is a plus
Additional languages such as Russian, Korean, Chinese, Japanese added advantage
A consulting background, while not mandatory, would be useful
Project management related skills are highly desired
Experience supporting a major Oracle ERP like Siebel, JD Edwards, eBusiness Suite, or Fusion Middleware Components, OBIEE & Application Integration Architecture (AIA), while not mandatory, would be useful
Benefits
Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)
Company
Rimini Street
Rimini Street is an independent provider of enterprise software support services for Oracle and SAP licensees.
1001-5000 employees
H1B Sponsorship
Rimini Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$380.15MKey Investors
Colbeck CapitalBridge Bank
2021-07-08Post Ipo Debt· $90M
2018-07-19Post Ipo Debt· $140M
2017-10-11IPO
Leadership Team
Seth Ravin
CEO & Chairman of the Board
Jim Benge
Vice President of Development
Recent News
Help Net Security
2025-12-30
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