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Scerbo Physical Therapy and Sports Rehabilitation · 1 month ago

Receptionist/Administrative Assistant (Physical Therapy Office)

Edgewater, NJ

Full-time

Onsite

New Grad, Entry Level

Scerbo Physical Therapy & Sports Rehabilitation is a full-service orthopedic and sports rehabilitation clinic. They are seeking an Office Administrator to manage office functions, patient scheduling, and ensure exceptional customer service while performing various clerical duties.

Health CareHospitalMedicalRehabilitationWellness

Responsibilities

Assure provision of office functions such as: patient scheduling, reception duties, medical record preparation, clinic statistics and report compilation, data collection and dissemination, regarding but not limited to, patient demographics and third-party payers, and all other necessary clerical and office functions

Obtains and tracks authorizations

Possesses exceptional communication skills and performs multiple tasks while remaining courteous

Must have exceptional customer service

Must be able to multitask

Possesses the skills and competencies necessary to communicate, assess, evaluate, perform treatments, set goals, and educate in accordance with age-specific criteria and issues of adolescence, adult, and geriatric patients within the context of the job responsibilities and functions

Performs all duties and demonstrates behaviors and attitudes consistent with the Mission Statement and Core Values of the organization

Consistently demonstrates a commitment to customer service excellence in all interactions with patients, family members, visitors and other staff

Continually participate in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts

Demonstrates the ability to clearly and effectively communicate (to include reading, writing and speaking) to all patients, family members, visitors and other staff members with the expectation that each employee, within the context of their specific job duties, can read, interpret, understand and communicate clearly and effectively in order to ensure proper understanding, all written/verbal communication are followed and information is shaped appropriately

Demonstrates, maintains and upholds expectations set forth in the organizational Policy and Procedures Manual

Actively participates in the safety programs of the organization by identifying potential risks and promoting patient safety as well as environmental safety

Accomplished individual and team goals and objectives established by supervisor based on prior performance evaluation

Qualification

Customer serviceMultitaskingHealth insurance knowledgeMicrosoft programsMedical office experienceBasic computer skillsInterpersonal skillsCommunication skills

Required

High School Diploma or equivalent

Knowledge of health insurance

Basic knowledge of computer skills, including but not limited to, all Microsoft programs, and keyboard familiarity

Basic knowledge of office procedures, including but not limited to, faxing, copying and scanning documents, filing, verbal and written skills

Customer service and interpersonal skills necessary to communicate effectively with staff members, supportive personnel, patients, physicians, and community members