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Booz Allen Hamilton · 1 hour ago

Human Resources Shared Services Director

Norfolk, VA

Full-time

Hybrid

Director/Executive

$163K/yr - $303K/yr

12+ years exp

Booz Allen Hamilton is seeking a Human Resources Shared Services Director to oversee HR Administration services and enhance employee experience. The role involves leading a team to optimize HR processes, develop strategies aligned with organizational goals, and ensure compliance with laws and regulations.

ConsultingCyber SecurityIT InfrastructureManagement ConsultingSecurity

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Oversee HR Administration service offerings and lead an end-to-end ‘hire to retire’ solution for highly transactional and repeatable activities that touch the employee

Optimize processes and lead a team to improve employee experience and support the organization's strategic goals

Develop and execute a shared services strategy aligned with organizational objectives, driving continuous HR process improvement, and standardization

Lead and mentor an HR team, focusing on performance management, training, and service standards

Identify opportunities for AI, automation, and efficiency gains in HR processes

Collaborate with HR Business Partners and leaders to ensure alignment and effective communication, ensuring compliance with employment laws and data protection regulations

Develop and monitor key performance indicators, using data analytics to guide decision-making and process improvements

Qualification

HR leadershipShared services experienceProcess managementHR technologyData analyticsPerformance managementRelationship buildingContinuous improvementCommunication skillsTeam management

Required

12+ years of experience managing or leading HR teams, including progressive HR leadership

3+ years of experience in a shared services environment leading cross-functional teams

Experience with managing a Payroll service offering

Experience in process management, optimization, and continuous improvement methodologies

Experience spearheading major transformation and restructuring initiatives

Knowledge of Help Desk and shared service technology procedures and best practices

Ability to manage teams, clients, stakeholders, and workflow in a shared services environment

Ability to build strong relationships with COE partners and the business sectors to improve delivery

Ability to address performance issues through key performance metrics and technical efficiency

Bachelor's degree

Due to the nature of work performed within this facility, U.S. citizenship is required

Preferred

Experience with HR technology and tools such as Workday and ServiceNow

Experience with applying detailed focus on data and process to ensure data integrity

Ability to understand technical data flows across multiple systems

Ability to lead through others and develop strong leaders

Possession of excellent written and verbal communication skills across multiple formats, including formal presentations, meetings, conference calls, and emails

Master's degree in HR or Business Administration