Braze · 3 hours ago
Senior Partner Program Manager
New York, NY
Full-time
Hybrid
Senior Level
$142K/yr - $157K/yr
5+ years expBraze is a leading customer engagement platform that empowers brands to deliver exceptional customer experiences. The Senior Partner Program Manager will manage the Partner Led Services program, ensuring efficient operations and enhancing partner experience through collaboration with various teams.
AnalyticsCRMMarketingMarketing AutomationSoftware
Responsibilities
Own the end-to-end evaluation and onboarding of new Services Partners into Partner Led Services (including Partner Led Onboarding, Partner Accounts and any future services launches), covering evaluation, pitch, and contracting
Collaborate with Customer Experience teams to optimise partner experience at every program touchpoint, streamlining communication, handoffs, and processes
Act as the primary point of Partnerships contact for teams involved in Partner Led Services, supporting day-to-day execution and driving program evolution
Establish and manage processes to support effective Partner assignment to Partner Led Services engagements, including documenting and maintaining awareness of partner capabilities and price points
Support the launch of new Partner Led Services, working closely with stakeholders to ensure a smooth rollout and strong partner experience
Lead stakeholder communication and alignment, ensuring ongoing collaboration and transparency between Partnerships, Customer Experience, and other Braze teams
Support continuous improvement of Partner processes and tooling, partnering with CBO Operations team to support execution
Collaborate with Partner Success and Partner Commercial stakeholders to ensure risk and issue management is seamless, knowledge sharing is bi-directional and support swift issue resolution
Maintain leadership awareness of program KPIs and progress, including collaboration with Customer Experience stakeholders on defining and tracking key KPIs, producing dashboards, and presenting regular updates to leadership
Ensure compliance and contract governance, making sure Partner engagements align with Braze policies and legal standards
Qualification
Required
5+ years in Program Management, Operations, or similar roles, preferably in a SaaS or B2B environment
A systems thinker who enjoys solving problems to bring order to complexity and create clarity
Highly collaborative, and comfortable working with numerous stakeholders in other departments
You have a growth mindset and see feedback, change, and new challenges as opportunities to learn and improve
Comfortable working in ambiguity and excited by the opportunity to build and improve programs
A creative thinker who challenges the status quo and looks for smarter, more effective ways to get things done
Detail oriented and organised, but also pragmatic: you know when to create new processes and when to keep things lightweight
Preferred
You have familiarity with Braze, Google Workspace, Slack, Salesforce Experience Cloud and Confluence
You have experience working with or around partner ecosystems (especially services partners)
Benefits
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Company
Braze
Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers.
1001-5000 employees
H1B Sponsorship
Braze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (10)
2023 (5)
2022 (16)
2021 (6)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$314.29MKey Investors
SnowflakeMeritech Capital PartnersBattery Ventures
2025-04-10Post Ipo Equity· $139.19M
2023-06-21Grant
2021-11-17IPO
Leadership Team
Astha Malik
Chief Business Officer - Braze (NASDAQ:BRZE)
Myles Kleeger
President & Chief Customer Officer
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