University of Southern California · 9 hours ago
On/Off-Campus Housing Customer Service Supervisor
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$30/hr - $30/hr
2+ years expThe University of Southern California is one of the largest divisions focused on enhancing the experience for its students and staff. The Customer Service Supervisor will oversee building and office operations, ensuring high standards of service and communication with students, faculty, and staff while managing a team of student employees.
EducationHigher EducationUniversities
Responsibilities
Coordinate and monitor office operations to ensure best quality practices are met daily. Hires, trains, supervises, coaches, counsels and evaluates 15-20 student employees, on average. Create and revise semester schedule, review and approve time cards and adjust for missing or inaccurate time punches. Create reports on work orders, occupancy discrepancy and key tracking. Maintain and print building rosters weekly, assesses condition of rooms, and bill residents for damages, lost keys, access cards and more throughout the year
Develop and maintain open, positive, effective and constant communication with residents, parents, fellow staff, custodians and vendors, following up on work orders and resolving any complications efficiently and in a timely manner. Is mindful of inter- and cross-cultural communication within university living environments when conducting complaint and dispute resolutions. Document staff infractions and holds one-on-one biweekly staff meetings to ensure best practices
Accept, log, oversee, return and review all mail provided by federal and private mail/parcel carriers. Responsible for troubleshooting at print stations before requesting assistance from Housing IT. Conduct regular supply inventory audits and oversees items needed for move-in/out (labels, envelopes, signage, etc.). Order supplies for offices, managers and print stations
Conduct regular building inspections, and inspect rooms for working smoke detectors and any health and safety violations. Communicate in advance with residents prior to entering apartments and before and after completing work requests. Ensure all physical keys accounted for and tested prior to resident assignments or key changes. Oversee locks for programming of rooms, stairwells and lounges residents are assigned and given access to. Provide and maintain keys for reserved areas and common spaces
Structure open house tours and prepare for move-in events. Facilitate summer rental offers for conferences, coordinating with linen and maid services to ensure rooms are prepared and serviced weekly. Maintain reservations and records of accommodations, manage records of all transactions, and turn in payment slips daily
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time
Qualification
Required
High School Diploma
2 years of experience
Two (2) years' experience in property management, customer service, administration or relevant field with some experience in a management/leadership role
Experience advising and counseling students
Proven knowledge of residential building operating procedures, layouts, configurations, and inventories
Working knowledge of California tenant laws and issues, rental market conditions and trends, and resources available to university students
Proven interpersonal, analytical, and oral and written communication skills
Demonstrated experience interacting with communities diverse with regard to cultures, backgrounds, and socioeconomic status, exercising diplomacy, tact, and discretion
Ability to help foster environments of trust, collaboration, transparency, and accountability
Proven organization and project management skills, able to successfully multitask and shift priorities
Experience resolving conflicts, problem solving, and encouraging partnerships
Valid CA driver's license required
A copy of DMV record will be required as a final condition of employment
Demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values
Preferred
Associate's Degree
Bachelor's Degree
Four years' experience in residential property management, customer service, maintenance, higher education, and/or other relevant fields
Proven knowledge of undergraduate and graduate student development theories, from psychosocial and cognitive/structural theories, to ecological and integrative ones
Demonstrated experience with computer operating systems, mobile applications, and social media (e.g., Microsoft Office, Instagram, Google Docs, Slack)
Benefits
Work-life balance and employee well-being
Wide variety of benefits and programs
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
Recent News
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