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HealthCare Access Maryland · 1 month ago

Benefits Specialist (Application Counselor) 10:30p-7am

Baltimore, MD

Full-time

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage. The Benefits Specialist supports incarcerated individuals by providing in-person application and enrollment assistance through the Maryland Health Connection, helping them understand their health coverage options and complete eligibility applications.

Health CareHospitalWellness

Responsibilities

Maintain certification as a Certified Application Counselor (CAC) through the Maryland Health Benefit Exchange

Participate in trainings, meetings, and required continuing education

Follow all HCAM and MHBE policies, protocols, and compliance requirements

Document all outreach, enrollment, and case follow-up activities accurately in designated systems such as Salesforce or HBX

Track case status, application progress, and enrollment outcomes

Maintain strict confidentiality in accordance with HIPAA, MARS-E, and agency protocols

Provide consumers with information about health and dental insurance options, including Qualified Health Plans (QHPs), Medicaid, MCHP, and Advance Premium Tax Credits (APTC)

Assist consumers with submitting eligibility applications through the Maryland Health Connection

Facilitate plan comparison, selection, and enrollment

Offer consumers access to approved materials on all Managed Care Organizations (MCOs), including report cards, benefits, and provider networks

Participate in in-person outreach and enrollment events as assigned

Maintain knowledge of program changes, eligibility guidelines, and enrollment timelines

Meet productivity, quality, and compliance expectations

Collaborate with colleagues and community partners to support consumers

Perform other duties as assigned

Qualification

Certified Application CounselorHealth coverage optionsCustomer service experienceMicrosoft OfficeCultural sensitivitySound judgmentOrganizational skillsTime management skillsOral communication skillsWritten communication skillsWork independentlyTeam collaborationConfidentiality