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SMBC Group · 2 days ago

Cloud Support Specialist (Azure) - Vice President

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

7+ years exp

SMBC Group is a top-tier global financial group offering a diverse range of financial services. The Cloud Support Specialist is responsible for supporting complex Cloud solutions on the Azure platform, focusing on maintenance, technical leadership, and collaboration with cross-functional teams.

AdviceBankingFinancial Services

H1B Sponsor Likely

Responsibilities

Support and implement scalable, secure, and highly available Azure Cloud architectures for Java enterprise applications

Provide technical leadership and guidance to support the delivery of Cloud resources

Collaborate with cross-functional teams to drive cloud adoption, automation, and operational excellence

Ensure disaster recovery and business continuity planning are embedded in infrastructure designs

Maintain and update cloud documentation, diagrams, design specifications, runbooks and SOPs for supported services

Collaborate with security teams to enforce Imperva WAF policies, secure authentication flows and manage external user access policies

Delivery of Cloud infrastructure for partner solutions

Creation and support of automation and infrastructure as code solutions for resource creation and policy, leveraging PowerShell/Azure DevOps, Ansible and other approved corporate automation and orchestration platforms

Review and asses complex Infrastructure as Code and Pipelines as Code solutions in a highly reusable capacity

Participate in the automated implementation of monitoring systems, for event monitoring, alerting and metrics

Directly interface with development teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing

Ability to support weekend and on-call as needed

Collaborate with development and DevOps teams to ensure smooth CI/CD operations

Set up alerts, dashboards, and diagnostics for proactive issue resolution

Provide training and guidance to junior engineers and cross-functional teams

Qualification

Azure Cloud servicesInfrastructure as CodeJava applications supportAgile methodologiesAutomation workflowsMonitoring toolsSQL queriesCustomer service mindsetCommunication skillsTime management

Required

Proficiency in Cloud services related to one or more Cloud providers including IaaS, PaaS and SaaS

Well-rounded understanding of Azure infrastructure

Understanding of Azure application infrastructure design and implementation

Proven experience supporting technical projects

Firm understanding of and experience working under Agile concepts

Understanding of infrastructure as code development and iteration in either Terraform/ARM/Bicep/CloudFormation

Strong operational experience and knowledge with Azure services: App Service Plan, Web app, Function Apps, Event Hub, PostgreSQL, APIM

Familiarity with CIAM solutions and external identity management

Strong automation skillset with the ability to identify and create automation workflows

Sound familiarity with orchestration and automation practices at scale, with a heavy emphasis on designing solutions for other teams to consume

PowerShell or other scripting experience, especially with the goal of automation

Experience with monitoring and log aggregation tools such as Azure Monitor, Application Insights, Azure Sentinel and third-party tools (e.g., Logic Monitor)

Fundamental understanding of public vs private networking in the Cloud

Understanding of Git merging and branching strategies

Strong understanding/debugging experience when it comes to Java applications, infrastructure, databases, Azure networking, DNS and cloud architecture principles

Understanding of typical SDLC processes, workflow as pertaining to infrastructure

Understanding of CI/CD process using GitHub actions/Azure DevOps

Excellent verbal and written communication skills and ability to articulate requirements, concepts and ideas to business and technology partners

Strong technical ability for diagnosis, triage, troubleshooting and problem analysis with the ability to communicate results to business stakeholders, IT support teams to resolve issues both quickly and effectively

Experience in writing complex SQL queries for data retrieval, manipulation, and analysis

Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors

High-Level customer service mindset and commitment to deliver quality results to internal stakeholders in a demanding environment

A strong sense of urgency and accountability with exceptional time management skills

Comfortable in effectively communicating with business end users, technical IT Teams, network partners and vendors

Comfortable in a fast-paced environment with changing priorities and schedules

7-10 years of experience in Azure Cloud Engineering/Production Support, preferably in the financial services industry

Preferred

Basic understanding of Atlassian Suite (Jira/Confluence) is a plus

Company

SMBC Group

Glassdoor3.5

SMBC Group is a top-tier global financial group.

Founded in 1590

New York, New York, USA

10001+ employees

https://www.smbcgroup.com/americas

H1B Sponsorship

SMBC Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (160)

2024 (87)

2023 (73)

2022 (44)

2021 (29)

2020 (26)