Xpansiv · 2 months ago
Client Relationship Manager- Power
United States
Full-time
Remote
Senior Level
$110K/yr - $120K/yr
5+ years expXpansiv is a trailblazer in the energy and environmental commodities market, operating an integrated market platform designed to accelerate the global energy transition. The Client Relationship Manager will serve as the primary advocate for clients, fostering relationships and executing strategies to retain and grow revenue while collaborating with various teams to enhance service and product offerings.
Information TechnologyIT InfrastructureTrading Platform
Responsibilities
Serve as primary client relationship manager, business owner, and internal advocate
Foster the growth of relationships, establish and execute strategies for each client to retain and grow revenue
Create and implement engagement plans for each client with a focus on evolving product use-cases and future business development opportunities
Maximize the value of regular touchpoints with each client, including product/service-related inquiries and associated resolution; some travel may be required
Collaborate with other business teams for service and product improvements, drive outcomes
Liaise with industry participants, power market ISOs, and system administrators on behalf of Xpansiv and other stakeholders
Evaluate options and make recommendations for product innovation, internal process improvement, and risk mitigation
Lead contracting, renewals, and on-boarding processes
Actively pursue cross-selling and up-selling opportunities with existing clients
Continuously review budget vs. actual revenue, identify and execute on opportunities for growth
Qualification
Required
Bachelor's degree, preferably in business, technology, engineering, or energy studies – MBA preferred
Minimum 5 years of relevant experience with 2-3 years of experience in wholesale demand response, utility curtailment programs, and/or flexible load resource dispatch
Power trading/scheduling, client management, and/or sales support experience in wholesale power markets
Experience with renewables, battery storage, and natural gas resources is a plus
Passion for customer success management and software solutions within the electricity space
Excellent interpersonal and communication skills, working independently and with teams
Sound business judgement, attention to detail, and time management skills – balancing client and internal priorities
Confidence and composure interacting with internal and external stakeholders, including executive leadership
Ability to quickly absorb commercial and technical concepts
Technical proficiency working with software solutions and Microsoft Office products
Comfort working with database applications
Preferred
Experience administering SaaS solutions in partnership with Product Managers, coordinating program materials, and enhancing internal/external processes
Detailed knowledge of wholesale power spot market/operational rules for generation, load, and battery resources, along with associated settlement mechanics (CAISO, ERCOT, SPP, MISO, PJM, NYISO, ISONE)
Existing relationships with clients in the power markets
Experience testing software or reporting software issues
Company
Xpansiv
Xpansiv ingests data sourced from the commodity lifecycle and converts it into intelligent commodities and digital assets.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$718.46MKey Investors
Blackstone Energy PartnersCommonwealth Bank of AustraliaShaw and Partners
2023-01-11Private Equity· $125M
2022-07-06Debt Financing· $400M
2021-10-11Corporate Round· $15M
Leadership Team
John Melby
Chief Executive Officer
Jeff Cohen
Co-Founder, Director and Sustainability
Recent News
Morningstar.com
2025-11-03
2025-10-30
2025-10-30
Company data provided by crunchbase