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redbox+ Dumpsters · 1 month ago

Future Opening: Customer Service Representative

St Louis, MO

Full-time

Hybrid

Mid Level

$16/hr - $18/hr

3+ years exp

redbox+ Dumpsters is a rapidly growing dumpster rental franchise company in the United States. They are seeking a Customer Service Representative who will be the first point of contact for customers, responsible for handling inquiries, scheduling appointments, and ensuring exceptional service. The ideal candidate should possess strong communication skills and the ability to work efficiently in a team environment.

Construction

Responsibilities

Respond to incoming phone calls for all sites promptly and in an exceptional quality manner

Call prospective customers and solicit their business

Appropriately schedule dumpster rental appointments

Through appropriate call control and CRM, ensure that calls are handled efficiently to attain daily call production goals

Coordinate work efforts with other team members to achieve an efficient work flow within the office

Answer customers' questions via social media and applications of the business

Dispatch drivers to calls as they are received, using the information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response

Qualification

Customer serviceCRM softwareComputer skillsSt. Louis MetroUpbeat personalityEffective communication

Required

Applicants must have personal computer and high speed internet (download speed = 25 MBPS or higher and upload speed of 10 MBPS or higher). Macs and Chromebooks are not compatible

Effective and professional communication via email, telephone, and text

Knowledge of the St. Louis Metro areas

Good general computer skills with the desire and ability to learn software applications

Upbeat personality that is driven for success

Customer service: 3 years (Required)

Computer skills: 3 years (Required)