Belatrix Software · 2 months ago
Community Care Associate
Brandon,FL,US
Full-time
Onsite
Entry Level
1+ years expBelatrix Software is the nation's largest provider of specialty return-to-work services and transitional employment programs. The Community Care Associate will focus on injured worker participation during their light duty assignments, ensuring communication with nonprofit partners and managing time tracking for injured workers.
Software
Responsibilities
Regularly communicate with nonprofit partners and injured workers via inbound and outbound telephone calls to confirm and follow-up on the injured worker’s participation at the nonprofit assigned
Conducts daily time tracking management for injured workers
Maintain and update nonprofit account information
Main point of contact for nonprofit partners and injured workers; handle concerns, questions, document requests
Utilize multiple resources and critical thinking to determine potential quality and safety concerns
Communicate directly with other members of the service department regarding the light duty assignment to facilitate solutions for injured workers and nonprofit partners
Handle all follow-ups on background checks for injured workers
Other duties as assigned
Qualification
Required
Strong customer service skills, including verbal and written communication
Must pay attention to detail
Must be able to multitask, prioritize and meet deadlines with short notice
Accountable and punctual
Flexible and adaptable to change
Strong phone and computer skills including proficiency in Microsoft Outlook and Word
Problem solving and critical thinking skills
Self-motivated individual and entrepreneurial
Display professionalism with co-workers and external parties
The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect
Can successfully pass background check
1 or more year of customer service experience
High School Diploma or equivalent
Preferred
Bilingual (Spanish/English)
Associate degree or bachelor's degree in Business, Communications, or related field
Knowledge of the workers' compensation industry
Benefits
Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work
Work-Life Balance: Monday–Friday schedule—no weekends! Plus, enjoy paid holidays!
Generous Paid Time Off: Including PTO to recharge and refresh
Volunteer Time Off: Give back with 16 hours of paid volunteer time per year
401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions
Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance, and more
In-Line Tier Promotions: Achieve milestones and move up through clearly defined performance tiers—growth is built into your role!
Bilingual Stipend: Bilingual speakers are eligible for an added bonus to their pay!
Company
Belatrix Software
Our team is passionate about creating great software products! Belatrix is a division of Globant.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-08-12Acquired
Leadership Team
K
Karin Nauth-Shelley
VP, Global Marketing
Company data provided by crunchbase