Kitsap Credit Union · 2 months ago
Collections Representative I
Bremerton, WA
Full-time
Onsite
New Grad, Entry Level
$26.47/hr - $31.44/hrKitsap Credit Union is a not-for-profit, member-owned financial cooperative dedicated to improving the financial wellbeing of its members and communities. They are seeking a full-time Collections Representative I who will be responsible for identifying delinquent accounts and establishing communication with members to ensure prompt repayment of loans.
BankingFinancial Services
Responsibilities
Perform transactions and job duties consistently within standards and in accordance with the guidelines of NCUA laws and regulations, and the Fair Debt Collection Act. Attend work related courses and seminars, and pursue a program of self-development
Work within legal guidelines to protect the Credit Union and our Members
Ensure delinquent accounts become current by identifying problems, and creating a resolution. Arrange and negotiate new payment schedules, modifications, extensions or other workout solutions
Work independently and as a team member with ownership of collection queues. Handle a high volume of calls both inbound and outbound from members and branches. Maintain a high level of confidentiality within the accounts control function and administrative offices relative to any information received directly or indirectly at all times
Investigate and attempt to locate members that have skipped by contacting and speaking with the borrower's relatives, past employers, military agencies, Accurint software, credit reports, Allied Solutions and other skip tracing tools
Provide status of delinquent account through effective communication, regular reporting, and accurate documentation of all collection efforts
Assist Kitsap Credit Union staff regarding bankruptcies, repossessions, delinquencies, Consumer Credit Counseling (CCCS) Programs, deceased members, legal issues and other tasks as needed with a strong understanding of financial laws
Be able to initiate and collect all necessary data for legal suits pending legal action including but not limited to repossession replevin suits, and SKIP claims
Qualification
Required
High school diploma or equivalent
Strong communication skills, both verbal and written
Ability to work independently and as part of a team
Experience in collections or customer service
Knowledge of financial laws and regulations
Ability to handle high volume of calls
Strong problem-solving skills
Ability to maintain confidentiality
Proficient in using skip tracing tools and software
Ability to negotiate payment schedules and workout solutions
Preferred
Experience in the banking or financial services industry
Familiarity with NCUA laws and regulations
Experience with Fair Debt Collection Act compliance
Knowledge of Consumer Credit Counseling Programs
Company
Kitsap Credit Union
Kitsap Credit Union helps employees to achieve more by helping them grow professionally through in-house trainings.
Founded in 1934
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Gilfedder
President and Chief Executive Officer
C
Colin Morrison
Senior Vice President and CIO
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