Fuego, Inc. · 1 month ago
Office and Case Manager Liaison
Louisville, KY
Full-time
Onsite
New Grad, Entry Level
$30K/yr - $40K/yrFuego Corporation is a faith-based, non-profit agency dedicated to providing therapeutic foster care, adoption, mentoring, and counseling services to support children and families. The Office & Case Manager Liaison serves as the central support and communication link between the administrative office, case managers, foster parents, and external providers, ensuring smooth daily operations and high-quality care delivery.
Enterprise Software
Responsibilities
Provide front-office support, including answering phones, greeting visitors, responding to inquiries, and directing communication to appropriate staff
Maintain organized filing systems (digital and physical) for all case records, documents, and agency forms
Assist with scheduling appointments, staffing meetings, team meetings, and home visits
Track deadlines for reports, compliance documentation, and paperwork required from case managers and foster parents
Prepare copies, packets, and documents for meetings, client intakes, and agency trainings
Maintain office equipment, supplies, and inventory
Serve as the communication bridge between case managers, foster homes, the state Cabinet, clinicians, schools, and community partners
Assist case managers by gathering needed documentation, confirming appointments, and following up on client needs
Help ensure that all case files meet agency, state, and regulatory standards
Support the coordination of placements, respite care, transportation scheduling, and intake processes as directed by case managers and leadership
Document communication, incidents, updates, and follow-ups in the agency system
Communicate reminders to foster parents regarding appointments, home visits, required trainings, and due dates
Assist with onboarding and orientation for new foster parents and support them in understanding agency expectations
Provide transportation for clients as needed, including school transportation, appointments, and placement transitions
Provide after-hours on-call support on an as-needed basis to assist with emergencies, client needs, or agency-related concerns
Communicate with case managers and leadership after any after-hours incident or transport to ensure proper documentation and follow-up
Collect, organize, and track monthly reports, incident reports, medical documentation, school documentation, and home visit notes
Ensure all documents are submitted on time and follow agency formatting and quality standards
Support audits, reviews, and file checks by ensuring case files are complete and current
Assist with preparing reports for leadership and state partners as needed
Assist with coordinating sibling visits, family visits, and therapeutic appointments as assigned
Provide follow-up support after incidents or behavioral concerns to ensure communication flows efficiently between all involved parties
Help ensure families feel supported, informed, and connected to their case manager
Maintain a welcoming, compassionate, and organized environment for clients and families
Maintain strong, positive communication with case managers, foster parents, administrators, and service providers
Communicate updates, concerns, scheduling needs, and documentation issues to the Treatment Director
Support staff during emergencies or unexpected events by assisting with phone calls, documentation, and coordination
Uphold Kulima’s mission, values, and culture of professionalism and child-centered care
Qualification
Required
High school diploma required
Strong written and verbal communication skills
Excellent organizational and time-management abilities
Ability to maintain confidentiality at all times
Comfortable working in a fast-paced, emotionally sensitive environment
Competence in scheduling, documentation, and basic computer applications (Microsoft Office, email, digital filing)
Compassionate, professional, and able to communicate with diverse families and professionals
Preferred
Associate or bachelor's degree in social services, administration, or a related field preferred
Previous experience in child welfare, foster care, social services, or office management strongly preferred
Company
Fuego, Inc.
FuegoBPM is a comprehensive, advanced software platform for business process management.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5M2004-11-18Series Unknown· $5M
Company data provided by crunchbase