The Walt Disney Company · 5 hours ago
Principal Solutions Engineer
Santa Monica, CA
Full-time
Onsite
Lead/Staff
$172K/yr - $241K/yr
10+ years expThe Walt Disney Company is a global leader in media and entertainment technology. The Principal Solutions Engineer will own the operations of ad technology products, collaborating with various teams to provide technical expertise and strategic direction to achieve business objectives.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Define and implement robust monitoring and alerting practices, ensuring that teams have timely and actionable insights into system performance and issues
Facilitate operational improvements which streamline processes, leverage automation, eliminate inefficiencies and enable scale
Prepare regular reports on production performance, including key performance indicators (KPIs) and metrics to senior management for strategic decision-making
Drive a close engagement with Engineering and Product teams to address concerns around critical issue processes, response times/problem resolution, establishing SLAs
Actively monitor, measure and optimize the existing production sites, products and pipelines – working to proactively remediate potential breakage before it happens
Establish and maintain incident response processes, including incident escalation procedures, post-incident reviews, and incident management tooling
Identify gaps, show initiative, and take ownership to build out programs and processes in support of the Technical Operations Team
Coach team members to promote proactive diagnostic techniques; guiding customers toward self-serve support option
Keep informed of product plans and participate in product development lifecycle of
Help to drive forward our localization strategies, ensuring our teams are prepared to scale globally
Define, implement, and report on key performance metrics for issues/incidents, surfacing meaningful insights to our broader Product and Engineering organizations and cross functional partners
Monitoring vendor performance against agreed-upon SLAs and KPIs, ensuring adherence to contractual obligations
Conduct regular audits to identify areas for improvement and implement corrective actions
Identify potential risks and develop risk mitigation strategies to minimize the impact on production operations
Qualification
Required
10+ years of experience in ad technology, operations, or support, preferably with focus in video advertising technology
Bachelor's degree in relevant field of study; and/or equivalent work experience
Advanced understanding of business analysis techniques, advertising/media models and processes
Experience delivering products in an agile software development environment including sprint work in Jira
Adept at identifying and evaluating risks for client programs and products. Strong track record of implementing solutions with demonstrated outcomes
Knowledge of software development process and technical skills
Demonstrable skill and comfortability communicating with stakeholders such as engineers, management, clients, and vendors. A strong translator in conveying technical language in non-technical terms
Strong problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package
The full range of medical, financial, and/or other benefits
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Robert Iger
CEO
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase