Zurich North America · 5 hours ago
M365 Copilot Studio Engineer
Schaumburg, IL
Full-time
Hybrid
Senior Level
$108K/yr - $177K/yr
7+ years expZurich North America is currently hiring a M365 Copilot Studio Engineer who will work in a hybrid schedule out of their Schaumburg North America HQ. This role is responsible for designing, building, and optimizing intelligent copilots using Microsoft Copilot Studio to enhance productivity and decision-making.
CommercialFinancial ServicesInsurance
Responsibilities
Familiarity with Microsoft 365 Copilot ecosystem holistically
Experience with Low-code development (Power Platform)
Understanding of AI orchestration and data integration
Apply prompt engineering and RAG techniques to improve contextual accuracy
Develop CI/CD pipelines for agent deployment and updates
Create telemetry dashboards and alerting mechanisms for proactive issue resolution
Knowledge of governance, compliance, and security in enterprise environments
Design conversation flows and intents based on desired solution and outcomes
Develop custom actions to extend agent functionality
Implement modular design philosophy with agent-to-agent workflows to support reusability
Collaborate with UX designers or apply principles to ensure intuitive user experience
Prototype and test agent interactions for usability and effectiveness and measure user feedback
Apply Zurich standard AI principles to architecture and design
Conduct appropriate reviews, unit testing and user testing
Implement data logging for observability and diagnostics
Maintain documentation for architecture, flows and configurations
Ensure compliance with privacy and security teams and ensure resiliency
Work with junior engineers and designers in ZCC MX team to iteratively develop solutions
Engage stakeholders to gather requirements and refine use cases
Analyze user feedback and system data to improve agent experience
Stay current with Copilot product developments and releases and continuously improve products
Contribute to user education and adoption throughout the development and deployment lifecycle
Qualification
Required
Bachelor's Degree and 7 or more years of experience in the Application Design and Development area OR
High School Diploma or Equivalent and 9 or more years of experience in the Application Design and Development area
Familiarity with Microsoft 365 Copilot ecosystem holistically
Experience with Low-code development (Power Platform)
Understanding of AI orchestration and data integration
Apply prompt engineering and RAG techniques to improve contextual accuracy
Develop CI/CD pipelines for agent deployment and updates
Create telemetry dashboards and alerting mechanisms for proactive issue resolution
Knowledge of governance, compliance, and security in enterprise environments
Design conversation flows and intents based on desired solution and outcomes
Develop custom actions to extend agent functionality
Implement modular design philosophy with agent-to-agent workflows to support reusability
Collaborate with UX designers or apply principles to ensure intuitive user experience
Prototype and test agent interactions for usability and effectiveness and measure user feedback
Apply Zurich standard AI principles to architecture and design
Conduct appropriate reviews, unit testing and user testing
Implement data logging for observability and diagnostics
Maintain documentation for architecture, flows and configurations
Ensure compliance with privacy and security teams and ensure resiliency
Work with junior engineers and designers in ZCC MX team to iteratively develop solutions
Engage stakeholders to gather requirements and refine use cases
Analyze user feedback and system data to improve agent experience
Stay current with Copilot product developments and releases and continuously improve products
Contribute to user education and adoption throughout the development and deployment lifecycle
Preferred
Experience integrating Copilot studio with enterprise systems, APIs, and data sources
Strong collaboration skills with local and global product managers, business analysts, UX designers and business leaders
Experience designing, developing, and implementing Copilot agentic solutions across ZNA business units
Experience maintaining all appropriate security, governance/compliance and ethical expectations
Experience improving technology through agile approach
Insurance or financial services background
Strong communication skills
Strong problem solving and analytical skills
Benefits
Short-term incentive bonus eligibility set at 15%
Competitive pay and comprehensive benefits for employees and their families
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
2025-12-25
2025-12-24
2025-12-10
Company data provided by crunchbase