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TCGplayer (an eBay company) · 1 month ago

Principal UX Designer, Fulfillment

United States

Full-time

Remote

Senior Level, Lead/Staff

$124K/yr - $208K/yr

8+ years exp

TCGplayer, an eBay company, is on a quest to be the most trusted trading card game platform. As a Principal User Experience Designer, you will lead the design for TCGplayer’s fulfillment products and services, ensuring customer-centered solutions are delivered effectively while collaborating with cross-departmental teams.

CollectiblesE-CommerceGaming

Responsibilities

Know our customer, deeply. Understand, document, and advocate for customer needs, value propositions, and delightful journeys in the context of top-level portfolios; weigh and prioritize competing customer needs and values; define and advocate for experiential goals and behavioral success requirements; integrate these into a coherent customer-focused design vision and clearly communicate the 'why' behind it

Partner with business leaders to understand your portfolio’s business dynamics and strategy; adjust design proposals based on a nuanced understanding of portfolio performance and business impacts

Foster an environment where cross-team collaboration and proactive communication is second nature, working closely with product, technical, and business teammates to rapidly prototype, deliver, and evaluate designs informed by technical and operational feasibility; solve high stakes and highly visible user experience problems alongside senior leadership and collaborators; provide design strategy and solutions early and often throughout projects

Qualification

UX Design experienceUser experience methodologiesDesign tools proficiencyAgile user researchCollaboration with engineersCustomer insightsPortfolio managementCommunication skillsProblem-solving

Required

8+ years of UX Design experience, including web, mobile, and service design leadership on shipping, logistics, or similar experiences in a marketplace context – this could include buyer- and/or seller-facing fulfillment experiences as well as internal tooling like warehouse and workflow management solutions; a portfolio of shipped work, showcasing a structured practice for implementing designs from strategy and planning through launch and scaling, resulting in measurable customer impact

Demonstrated success integrating user experiences with internal team systems, policies, and tools – including third-party vendors – in a fast-growing online marketplace or B2B SaaS business

A steadfast focus on solving customer needs, with experience deriving design solutions from qualitative and quantitative customer insights; strongly motivated to regularly interact directly with customers

Mastery of user experience design methodologies, including modern customer- and design-centric practices; mastery of standard design tools like Figma, and effective AI integrations into your workflow; self-directed skills development

The ability to establish standards and conventions for portfolio-level design execution, including planning, dependency management, and delivery in an agile product development process; able to guide results while proactively seeking out diverse perspectives and input; a bias towards operational scalability and documentation

Demonstrated experience conducting or applying agile user research, with a focus on lean usability testing and building data-driven designs; hands-on experience implementing reviews with software such as: Amplitude, Qualtrics, Google Analytics, Optimizely, or similar

Expert level knowledge on aligning to business goals while supporting end user needs; past design work demonstrating how a range of lean and polished solutions have met customer needs within business constraints

Experience collaborating with engineers and operation teammates to communicate a design vision and translate it into code and business solutions, ensuring technical feasibility and business within a great user experience; excellent written and verbal communications skills with the ability to share complex concepts to a variety of audiences and collaborators, from entry-level team members to executive leaders

Preferred

Experience in a hobby, gaming, and/or collectibles community

Formal education or certifications in UX Design, HCI, or related fields

Experience with global expansion in a marketplace or platform business

Experience and knowledge of shipping, logistics, and fulfillment operations

Benefits

Target bonus

Restricted stock units

Full range of medical benefits

Financial benefits

401(k) eligibility

Various paid time off benefits

PTO

Parental leave

Company

TCGplayer (an eBay company)

Glassdoor3.3

An eBay company, headquartered in San Jose, California, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community.

Founded in 1998

San Jose, California, USA

501-1000 employees