7-Eleven · 3 hours ago
Manager IT Platform Services
Irving, TX
Full-time
Onsite
Senior Level
5+ years exp7-Eleven is seeking a Manager IT Platform Services to oversee the Data Center Services Platform Services team. This role involves managing server support functions and the Microsoft 365 platform while ensuring the availability and performance of platform services.
Food and BeverageRetail
Responsibilities
Define and execute the data center platform services strategy in alignment with organizational objectives
Lead initiatives focused on platform modernization, automation, and optimization as required
Oversee the day-to-day operations of platform services including compute, storage, virtualization, M365 and related middleware
Lead and drive continuous improvement opportunities with respect to stabilizing, standardizing, consolidating, and transforming our teams’ services to our internal customers
Ensure platform availability, performance, and disaster recovery readiness meet or exceed SLAs
Manage capacity planning, patching, upgrades, and lifecycle management
Manage on-call schedule for DCS teams
Incident response team member Team Leadership & Development
Lead, mentor, and develop a team of platform engineers, fostering a culture of innovation and continuous improvement
Allocate resources effectively and prioritize initiatives based on business impact
Flexible work schedule (will require non-normal working hours for certain migration and support activities)
Partner with IT infrastructure, cloud, networking, and security teams to ensure integrated platform services
Collaborate with business units to understand requirements and deliver scalable solutions
Escalation POC for internal team members and external customers
Build strong internal customer relationships to ensure we are aligned to customer and business needs while prioritizing key initiatives
Collaboration with other teams ensuring a smooth transfer of tickets as appropriate
Work within established configuration and change management policies ensuring awareness, approval and success of changes made to the areas of responsibility
Provides guidance and direction on problems, solutions, system parameters and modifications; conducts operational walkthroughs to ensure completeness, accuracy, and efficiency of systems, programs or solutions to business problems
Proposes changes in operations and/or established systems in an effort to enhance controls or improve efficiencies through better use of technology Governance & Compliance
Ensure compliance with security, regulatory, and corporate policies
Maintain a payment card industry complaint infrastructure environment; support annual internal and external audits and maintain necessary change management and documentation
Develop and maintain operational documentation, procedures, and best practices
Lifecycle management of Standard Operating Procedures and Knowledge Base Financial Management
Assist Sr. Manager with platform services budget, including hardware/software procurement and vendor relationships
Track and optimize total cost of ownership (TCO) for data center platform infrastructure
Qualification
Required
Bachelors/4 Yr Degree
5+ years of relevant work experience
3+ years of management experience
Direct experience leading infrastructure operations and engineering support services
Direct experience leading and participating in large enterprise consolidation and integration projects
Direct experience with the creation & management of operational knowledge base articles
Knowledge of emerging data center technologies (HCI, SDN, SDDC)
Budgeting, cost optimization, and financial forecasting experience
ITIL or similar service management certification
Company
7-Eleven
7-Eleven is a convenience retailer store with retails of food and beverage. It is a sub-organization of Seven & I Holding.
10001+ employees
H1B Sponsorship
7-Eleven has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (105)
2023 (132)
2022 (132)
2021 (73)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$3M2023-07-17Undisclosed· $3M
1998-02-04IPO
Leadership Team
Joseph DePinto
Chief Executive Officer
Douglas Rosencrans
Executive Vice President & Chief Operating Officer
Recent News
2025-12-22
Retail Insight Network
2025-12-22
Company data provided by crunchbase