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Daikin Applied Americas · 2 hours ago

Director of Digital Workplace

Plymouth, MN

Full-time

Hybrid

Director/Executive

$113K/yr - $188K/yr

12+ years exp

Daikin Applied Americas is the world's largest HVAC company, recognized by Forbes as one of America's Best-In-State Employers 2025. They are seeking a Director of Digital Workplace responsible for enhancing user experience through IT infrastructure services and leading a global service desk and client support team.

Consumer GoodsElectronicsHeating Ventilation and Air Conditioning (HVAC)Manufacturing

No H1B

Responsibilities

Develop and implement a comprehensive digital workplace strategy and roadmap that supports the organization's goals and enhances employee productivity and engagement

Ensure a seamless and efficient user experience by optimizing digital tools and platforms for ease of use and accessibility

Set and execute strategies to achieve exceptional user experience, emphasizing innovation, automation, self-service, “shift left”, continual improvement, and lean operational practices

Overseeing the design, implementation, and management of the digital workplace infrastructure including corporate device provisioning, BYOD, manufacturing devices

Oversee the selection, deployment, and management of digital workplace technologies, including Mobile Device management, collaboration tools, communication platforms, and productivity software

Oversight of the day-to-day operations of an Enterprise Service Desk Team supporting over 5000+ users

Handle escalated technical issues from service desk and level 1 support, providing in-depth troubleshooting and resolution

Perform system updates, configurations, and maintenance tasks to ensure optimal performance of IT infrastructure

Manage and resolve incidents and service requests within agreed service levels, ensuring minimal disruption to business operations

On-site leadership and managing the client support team spanning across our global corporate, manufacturing locations, sales and services offices and operations footprint

Develop shift-left strategies, empowering the service desk and incident management team to handle more complex support cases, reducing dependency on L3 teams

Manage all Audio-Visual (AV) systems and services for global meetings, conferences and events, ensuring seamless collaboration experiences across the organization

Manage relationships with external vendors, managed services to ensure the delivery of high-quality and cost-effective digital workplace solutions

Manage, mentor, and develop the team, providing guidance and support to help them achieve their objectives

Qualification

Digital Workplace StrategyIT Service Desk OperationsTechnical SupportVendor ManagementITIL CertificationServiceNowAzure CloudM365Analytical SkillsLeadershipCustomer FocusProblem-SolvingCommunication Skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field

Relevant professional certifications such as ITIL, or other relevant certifications

12+ years of progressive IT infrastructure experience; both technical depth and proven leadership

8+ years of dynamic IT infrastructure leadership experience, managing leaders and individual contributors across core areas of infrastructure, ideally within digital workplace, global service desk and on-site client support teams spanning production/operation sites and corporate offices

Strong customer/employee centric mindset and ability to empathize with end-user experience challenges

Strong technical/strategic appetite to think about infrastructure as DEX, DUX and not be a legacy thinker

Proven process and operations mindset; establish and drive outcomes to critical SLAs, KPIs, comprehensive process and policy foundation

Ability to take charge and orchestrate work, facilitate decisions, and collaborate with infrastructure leadership to drive the actions necessary to achieve desired results

Strong leadership, customer focus and analytical skills with outstanding written and oral communication skills

Ability to lead, collaborate, influence, and coordinate activities in a cross functional, team-oriented environment to deliver technology applications or technical products

Strong problem-solving and decision-making abilities

Work visa sponsorship is not available for this position

Preferred

Direct experience and/or oversight across these technologies or similar: ServiceNow, Windows OS, Cisco Network, Azure Cloud, M365

Experience using Digital Employee Experience (DEX) and Digital User experience (DUX) tools such as Nexthink, Systrack Riverbed, Ivanti, ControlUp etc

Experience in managing large-scale IT infrastructure environment

Familiarity with Agile and DevOps methodologies

Experience in budget management and financial planning

Benefits

Multiple medical insurance plan options + dental and vision insurance

401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions

Short term and long term disability

3 weeks of paid time off for new employees + 11 company paid holidays

Paid sick time in accordance of the federal, state and local law

Paid parental leave and tuition reimbursement after 6 months of continuous service

Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

Company

Daikin Applied Americas

Daikin Applied delivers superior air quality and energy efficiency to every solution with innovation in advanced technology, IoT, and next generation compressors.

Founded in 1933

Minneapolis, Minnesota, USA

5001-10000 employees