Globe Telecom · 2 months ago
Process Expert
21F The Globe Tower
Full-time
Onsite
Mid LevelGlobe Telecom is dedicated to creating a wonderful world for its people, business, and nation. The Process Expert is responsible for driving process excellence through continuous improvement, analyzing opportunities for enhancement, and guiding leaders on Process Management and Lean Six Sigma practices.
InternetMobileTelecommunications
Responsibilities
Analyze and evaluate business process improvement opportunities
Guide business unit leaders in understanding and use of Process Management and Lean Six Sigma methods by establishing links between process improvement initiatives and business strategies and identifying and prioritizing high impact opportunities
Translate requirements into effective and efficient business processes that conform to best practices
Monitor alignment of systems and agreed processes across all touch points and channels:
Develops user story
Facilitates process – mapping sessions
Checks if all product codes are available in the system (EPC, IO)
Assemble and involve critical players to align end to end processes
Standardize tooling for all users – systems (ICS/CRM; web tools), policies, processes and training
Calls out critical steps in the creation of processes and provides recommendation
Identify, document and understand process dependencies
Document customer impacting processes of existing services
Prepare and amend PPMs to document agreed policies and processes
Identify risks which may have impact to operational activities, cost, business direction, etc. which are driven by policies and procedures
Recommends and documents risks and controls driven by changes in policies and procedures
Qualification
Required
Responsible for driving process excellence through continuous improvement and alignment across business units
Analyzing and identifying opportunities for process enhancement
Guiding leaders on Process Management and Lean Six Sigma practices
Ensuring business processes adhere to best practices and organizational strategies
Translating requirements into efficient, standardized processes
Facilitating process mapping and ensuring system readiness (e.g., EPC, IO, ICS/CRM)
Documenting process dependencies, risks, and controls
Maintaining and updating Policy and Process Manuals (PPMs)
Ensuring end-to-end process alignment across all channels and touchpoints
Analyze and evaluate business process improvement opportunities
Guide business unit leaders in understanding and use of Process Management and Lean Six Sigma methods
Establishing links between process improvement initiatives and business strategies
Identifying and prioritizing high impact opportunities
Monitor alignment of systems and agreed processes across all touch points and channels
Develops user story
Facilitates process – mapping sessions
Checks if all product codes are available in the system (EPC, IO)
Assemble and involve critical players to align end to end processes
Standardize tooling for all users – systems (ICS/CRM; web tools), policies, processes and training
Calls out critical steps in the creation of processes and provides recommendation
Identify, document and understand process dependencies
Document customer impacting processes of existing services
Prepare and amend PPMs to document agreed policies and processes
Identify risks which may have impact to operational activities, cost, business direction, etc
Recommends and documents risks and controls driven by changes in policies and procedures
Company
Globe Telecom
Globe Telecom is a provider of mobile telephony and broadband services.
Founded in 1935
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$314.79MKey Investors
Bank of the Philippine IslandsMetrobank
2024-12-02Post Ipo Debt· $51.08M
2023-09-25Post Ipo Debt· $263.71M
1975-08-11IPO
Leadership Team
Carl Raymond R. Cruz
President and CEO
Anton Reynaldo Bonifacio
Chief Artificial Intelligence Officer
Recent News
2026-01-03
Company data provided by crunchbase