Coastal Eye Associates · 2 months ago
Front Desk Associate
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expCoastal Eye Associates offers comprehensive eye care and is seeking a Front Desk Associate to provide exceptional patient service. The role involves interviewing patients, obtaining demographic and insurance information, scheduling appointments, and ensuring efficient office operations.
Hospital & Health Care
Responsibilities
Displays high level of professionalism and gives superb customer service
Obtains and reviews patient demographic and insurance information for accuracy
Verifies insurance and collects copays, co-insurance, and outstanding balances
Ensures all patient intake forms are signed and complete
Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
Schedules appointments
Processes medical record requests per policies and procedures
Coordinates with Clinical Staff to ensure optimal patient experience
Qualification
Required
High School Diploma or Equivalent Certificate
Minimum 2 years of experience in a medical office/health care setting
Minimum 2 Years Of Health Care Insurance Experience
Strong computer knowledge and skills with a minimum typing speed of 30 WPM
Strong desire to assist others and provide excellent customer service
Must be highly dependable and organized
Outstanding interpersonal skills
An impeccably clean, polished, professional image
The ability to learn quickly, retain training, problem solve and think independently
Preferred
Understanding of medical terminology
Benefits
Medical
Dental
Vision
401k w/ Match
HSA/FSA
Telemedicine
Generous PTO Package
Employee Discounts and Perks
Employee Assistance Program
Group Life/AD&D
Short Term Disability Insurance
Long Term Disability Insurance
Company
Coastal Eye Associates
Coastal Eye Associates offers complete and comprehensive eye care for you and your entire family.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase