Apply on Employer Site

Everlywell · 1 month ago

Remote Certified Medical Assistant (Contract / Part Time)

United States

Part-time, Contract

Remote

Mid Level

3+ years exp

Everlywell is seeking Remote Certified Medical Assistants to support virtual patient care programs. In this role, you will assist patients throughout the telehealth process, including electronic check-ins, video visits, and vital sign measurements, ensuring a seamless experience in patient care.

Health CareHealth DiagnosticsMedical

Responsibilities

Assist patients with connecting to telehealth video visits and troubleshooting technical issues

Guide patients through the virtual intake process, ensuring a seamless experience

Collect and document vital signs, medical history, and medication reconciliation

Administer and complete screening questionnaires as part of patient intake

Handle inbound calls, assess patient needs, and provide appropriate guidance

Offer live phone support to answer questions and address concerns before appointments

Proactively manage patient care workflows from initial outreach to case resolution

Escalate abnormal or elevated vital signs, medical history concerns, or other clinical concerns to RNs

Accurately document all patient interactions using electronic health records (EHR) including but not limited to AthenaOne and Healthie; document all calls through platforms including Salesforce; utilize phone call scripts and EHR macros

Index patient cases based on screening results and vital signs for follow-up and prioritization

Qualification

Medical Assistant CertificationEHR systemsTelehealth experienceHigh call volumesTech-savvyDiverse patient populationsTask prioritizationBilingual in SpanishCommunication skillsIndependent work

Required

Minimum 3- 5 years of experience as a Certified Medical Assistant (remote CMA experience preferred)

Medical Assistant Certification through AAMA, AMT, NHA, or NCCT

High school diploma or equivalent (higher education is a plus)

Experience handling high call volumes in a fast-paced environment

Familiarity with EHR systems for documentation. AthenaOne experience preferred

Tech-savvy with the ability to quickly adapt to new platforms, including Slack and Google Suite

Strong oral, written, and interpersonal communication skills

Proven ability to work successfully with diverse patient populations

Ability to work independently and effectively prioritize tasks

Preferred

Experience working with AthenaOne EHR, Salesforce and Slack (or similar platforms)

2- 4 years of telehealth or phone-based patient care experience

Being bilingual in Spanish is a plus

Company

Everlywell

Glassdoor2.6

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers.

Founded in 2015

Austin, Texas, USA

201-500 employees