Apply on Employer Site

Kaleida Health · 1 month ago

Human Resources Service Center Specialist - 12650

Buffalo, NY

Full-time

Hybrid

Entry Level

$22.65/hr - $31.15/hr

1+ years exp

Kaleida Health is a healthcare organization dedicated to advancing the health of the community. They are seeking a Human Resources Service Center Specialist to provide Tier 1 customer service support related to various HR functions and enhance the employee experience by assisting with HR needs.

FitnessHealth CareNon ProfitSports

Growth Opportunities

Responsibilities

Deliver exceptional Tier 1 customer service across a wide breadth of HR functional COEs to employees and leaders

Act as a liaison to COEs for Tier 2 and Tier 3 support escalation as needed

Ensure Tier 1 HR service delivery is consistent and of high quality

Qualification

Human Resources experienceCustomer service experienceHR technology proficiencyMicrosoft WordMicrosoft ExcelMulti-taskingWritten communicationOral communicationInterpersonal skillsConflict managementOrganizational skills

Required

Associate degree in Human Resources, Business or related field required

1 year of experience in Human Resources related field required

1 year of experience in a customer facing and service related role required

Experience in using of HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required

Experience in Customer service driven, good written and oral communication skills, interpersonal and conflict management skills required

Must be organized and able to multi-task required

Must be able to work a non-traditional schedule to accommodate multiplies shifts. Example 7 am - 4 pm or 11 am - 7pm required