Stanley Black & Decker, Inc. · 3 hours ago
Sr Customer Service Representative
Highland Heights, OH
Full-time
Onsite
Senior Level
5+ years expStanley Black & Decker, Inc. is a global leader in tools and innovative technology. The Senior Customer Service Representative role involves managing customer orders, ensuring effective communication, and processing returns and credit requests to deliver exceptional customer support.
IndustrialManufacturingRetail
Responsibilities
Enter customer orders accurately and within specified timeframes
Track and follow up on orders to ensure timely delivery
Process customer orders and quotes received via phone, email, and customer portals
Respond promptly to customer inquiries and follow up as needed
Maintain accurate records of customer interactions and documentation
Advocate for customers by addressing expedite requests and ensuring resolution
Handle customer returns and process requests for credit
Assist in resolving credit-related issues in collaboration with internal teams
Manage shipping and invoicing documents to ensure accuracy
Oversee import/export documentation and compliance with support of corporate customs compliance
Schedule and coordinate freight for sales orders and miscellaneous shipments
Qualification
Required
Minimum of 5 years of experience in customer service or a related field, with a track record of delivering excellent customer support
Demonstrated ability to communicate clearly and professionally with both internal and external customers across various channels, including in-person, phone, email, and instant messaging
Proven ability to ensure accuracy in order processing, record-keeping, and documentation management
Strong analytical and critical thinking skills to identify, address, and resolve customer issues effectively and efficiently
Ability to work collaboratively with colleagues and departments to achieve shared goals and contribute to a positive team environment
Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Willingness and ability to learn a complex electro-mechanical product line through interactions with customers, sales engineers, manufacturing teams, and product management
Ability to manage multiple priorities effectively, meet deadlines, and adapt to changing demands in a fast-paced environment
Preferred
Bachelor's Degree preferred but not required, depending on relevant experience and skills
Experience with MRP systems (Navision preferred)
Benefits
Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
Wellness program
Paid Time Off, including paid vacation, holidays & personal days
Company
Stanley Black & Decker, Inc.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
10001+ employees
H1B Sponsorship
Stanley Black & Decker, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (71)
2023 (74)
2022 (117)
2021 (121)
2020 (98)
Funding
Current Stage
Public CompanyTotal Funding
$745.4M2023-03-01Post Ipo Debt· $745.4M
1978-01-13IPO
Leadership Team
Christopher Nelson
President and Chief Executive Officer
Amir Kashani
Director AI and Digital Product Development
Recent News
2025-12-24
2025-12-24
The Motley Fool
2025-12-24
Company data provided by crunchbase