Windy City Equipment (WCE, Inc) ยท 1 month ago
Experienced Commercial Service Technician - Hot/Cold Kitchen Equipment
Gilbert, AZ
Full-time
Onsite
Mid, Senior Level
$38/hr - $45/hr
3+ years expWindy City Equipment (WCE, Inc) is a company that values its technicians and provides them with the support and resources needed for a successful career. The role involves diagnosing and repairing hot and cold kitchen equipment, ensuring minimal downtime for clients, and maintaining clear communication throughout the service process.
Customer ServiceRestaurantsService Industry
Responsibilities
Diagnose and repair hot-side: fryers, ovens, griddles, steamers, dish machines
Diagnose and repair cold-side: reach-ins, prep tables, ice machines, walk-ins
Work independently in the field - but stay tight with dispatch, parts, and fellow techs
Use work-order video on every job to document, educate, and build trust
Close the loop on quotes, clearly explaining issues and solutions to keep customers informed
Leave every job site better than you found it
Qualification
Required
3+ years commercial hot or cold equipment service with solid troubleshooting; multi-brand experience
Strong electrical and gas diagnostics; refrigeration fundamentals for cold-side
Comfortable running after-hours and weekend emergency calls when it's your turn on-call
Professionalism and clear customer communication
Brings a 'whatever it takes' attitude to the job site
Can work independently, but knows how to tag-team when the situation calls for it
Treats customers with respect, keeps them informed, and makes their problem your mission
Preferred
CFESA, EPA (Required for Cold-Side), OEM certs; light HVAC experience
Benefits
100% company-paid medical, dental & vision insurance
Annual merit increases
Generous PTO with rollover up to 125%
401(k) with company match
Life and disability insurance
Monthly & annual recognition raffles
Annual tool allowance & replacement
Company vehicle & free uniforms
Gas/corporate cards for business expenses
Smooth, tech-driven in-house dispatch
Free leadership, finance & soft-skills courses
Company
Windy City Equipment (WCE, Inc)
Windy City Restaurant Equipment Repair is a service based company that specializes in repairing all types of commercial restaurant equipment (Cooking, HVAC, & Refrigeration) in the Phoenix area.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Zolin
CEO
Brandan Helzer
Chief Operating Officer
Company data provided by crunchbase