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MCI · 5 months ago

Customer Service Openings – Hiring Immediately

Wichita, KS

Full-time

Onsite

New Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, focusing on delivering customer experience and business process outsourcing solutions. They are seeking Customer Service Agents to handle inbound calls, troubleshoot technical issues, and build strong customer relationships while representing recognized brands.

Business Information Systems

Responsibilities

Handle inbound and outbound calls in a professional and friendly manner

Resolve customer issues efficiently, aiming for first-call resolution

Research and coordinate with other departments to resolve complex inquiries

Accurately document customer interactions and claims

Use our knowledge base and training to answer questions and follow procedures

Protect customer privacy and handle sensitive information with care

Escalate issues when necessary to ensure customer satisfaction

Stay up to date with training, meetings, and process updates

Maintain excellent attendance and punctuality

Qualification

Communication skillsProblem-solving skillsBasic Microsoft OfficeTyping speed 20 WPMMultitasking skillsOrganizational skillsCustomer-first mindsetTeam-oriented