SimSpace · 1 month ago
Vice President, Customer Success
United States
Full-time
Remote
Director/Executive
$225K/yr - $300K/yr
10+ years expSimSpace is an international company focused on addressing cybersecurity challenges through their elite cyber range platform. They are seeking a Vice President of Customer Success who will be responsible for customer retention, upsell, and driving adoption while ensuring an exceptional customer experience across various sectors.
Cyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Global Leader responsible for Customer Success and Customer Support, initially with a team of more than a dozen personnel
Strategically run our $50M renewal business with the goal of doubling in the next 3 years
Implementing a playbook-oriented approach for Customer Success
Provide strategic guidance to drive forward customers’ priorities and business goals
Own and be accountable for ensuring customer growth, customer satisfaction, and contract renewals within the full customer portfolio
Diligently and relentlessly benchmark to Quota results weekly, monthly, annual targets
Develop strong relationships with all key decision makers and influencers, including executive sponsors
Identify, influence, develop, and realize new opportunities for expanding your customers’ business volume
Translating results into actionable strategic and commercial outcomes
Uncover any risk that threatens the client's growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks
Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer a promoter of SimSpace and a customer for life
Coordinate, drive key customer communications and resolve escalations
Serve as the liaison between product management services, support, sales, and the customer with a focus on feature collaboration and communicating the SimSpace roadmap
Ensure customers don’t churn and increase growth rates by executing and improving processes and tools
Proactively pull, track, and analyze both quantitative and qualitative data to identify insights. Connect data to customer value and communicate a clear narrative that drives action back to your customers
Qualification
Required
10+ years of experience in sales or client services in the context of SaaS technology, managing multi-million-dollar portfolios of recurring revenue
10+ years of experience in revenue-focused roles, including sales and business development, preferably in the cybersecurity industry
Extensive background in developing and executing comprehensive revenue generation strategies in alignment with the company's vision, values, and goals to encompass all customer-facing functions
Proven experience fixing/implementing a more structured CS process
Develop cross functional strategy for account retention and revenue growth for a complex product and set of Use Cases
Ability to recognize areas of risk and mitigate as needed
Program Management: ability to develop, implement, monitor, and drive account plans; manage a portfolio of multiple projects running simultaneously
Project Management: Ability to lead complex projects including planning, data analytics, change management, QA, escalation management, and ongoing support
Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization
Demonstrated experience of seamlessly transitioning between conversations with customer execs, technical leadership, program managers and industry level business conversations
Benefits
Comprehensive medical, dental, and vision benefits, plus savings plans—coverage starts on day one!
Access to company-paid counseling, coaching, and resources for you and your family through Spring Health.
Plan for your future with a 401(k)-retirement savings plan featuring a company match.
Take the time you need with unlimited vacation and dedicated health & wellness days. SimSpace provides flexible solutions to meet the diverse work-life needs of team members.
Paid leave plans to support you and your loved ones during life’s most important moments.
Equity stock options at hire, with annual performance-based grants—become an invested stakeholder in our shared success.
Earn $1,500–$3,500 for every qualified hire through our employee referral program.
Full- and partial- subsidized membership plans and equipment discounts to help you reach your personalized fitness goals.
Access a LinkedIn Learning membership to prioritize your personal and professional development.
Monthly reimbursements for meaningful connections with teammates through our SocialSpace Community.
Legal plan coverage, pet insurance, wellness reimbursements, and more to simplify life’s details.
Company
SimSpace
SimSpace combines high-fidelity, military-grade cyber ranges and training content with unique user and adversary emulation techniques.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$84MKey Investors
Communitas Capital PartnersBTG PactualL2 Point
2025-10-27Series Unknown· $39M
2025-10-27Debt Financing
2023-12-19Series Unknown· $45M
Leadership Team
Shaun Walsh
VP, Global Marketing
Clint Sand
Chief Product Officer
Recent News
2025-12-09
alleywatch.com
2025-11-03
2025-10-30
Company data provided by crunchbase