JPMorganChase · 2 hours ago
Reserve Travel Designer Chase Travel
Heathrow, FL
Full-time
Onsite
Senior Level
5+ years expJPMorganChase is a leading financial institution that offers innovative financial solutions. They are seeking a Reserve Travel Designer to leverage expertise in luxury travel, delivering exceptional customer service and creating seamless travel itineraries for discerning clients.
Asset ManagementBankingFinancial Services
Responsibilities
Research, design, and book tours, cruises, travel packages, and customized travel programs, creating seamless end-to-end itineraries
Collaborate with customers to understand needs and preferences, advising on destinations, transportation, travel dates, accommodations, costs, and benefits
Drive customer experience metrics (NPS/OSAT, booking conversion, service quality) by delivering exceptional service in every interaction
Offer comprehensive travel solutions to ensure each travel component is thoughtfully integrated for a seamless experience
Utilize Chase Travel tools and platforms to manage reservations, flights, ground transportation, and payment collection efficiently
Engage with team members, colleagues, and suppliers to stay current on travel trends and destinations, enhancing confidence in recommendations
Coordinate with support groups to deliver a personalized, high-touch customer experience
Maintain accurate documentation of all customer interactions and data in required tools
Ensure commitments and deadlines are met by following up and following through to meet service level agreements (SLAs)
Advise customers proactively on travel options, benefits, and costs to maximize satisfaction and value
Integrate service excellence into every customer engagement, consistently exceeding expectations
Qualification
Required
5+ years of experience as a Travel Advisor, Agent, or Consultant, specializing in luxury travel
Deep understanding of the luxury travel market and high-end client expectations
Exceptional phone, written, and consultative customer service skills with a focus on white-glove service
Demonstrate Chase Travel Servicing values: Confident, Observant, Responsible, Exceptional
Positive, professional, and collaborative spirit with curiosity and passion for travel
Strong organizational skills, keen attention to detail, and ability to multi-task and resolve problems
Impeccable listening skills, willingness to learn, and ability to work independently and within a team
Build effective relationships within the team and across colleagues
Understand, prioritize, and manage multiple complex customer needs and requests with strong time management
Deliver creative, comprehensive vacation itineraries that drive customer value
Lead through transformation with a strong growth mindset and passion for career development
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
Company data provided by crunchbase