Clonlara School · 1 month ago
Technology Systems Specialist - Hybrid (School/ Ann Arbor))
Ann Arbor, MI
Part-time
Hybrid
Senior Level
5+ years expClonlara School is a global homeschool-based hybrid school with roots in Ann Arbor, Michigan. They are seeking a Technology Systems Specialist to provide technical support, troubleshoot issues, and enhance technology processes for staff, students, and families in a collaborative environment.
Education Management
Hiring Manager
Natalie Lefevre, SHRM-CP
Responsibilities
Manage and resolve the majority of help desk tickets, ensuring timely support for staff, students, and families
Troubleshoot hardware, software, and user issues, including Microsoft 365 applications (Outlook, Teams, OneDrive)
Prepare, configure, and maintain Clonlara-owned devices such as laptops, phones, and peripherals, ensuring proper setup, deployment, and shipping when required
Coordinate warranty claims, repairs, and vendor relationships for supported hardware
Configure and administer the ticketing system, including categories, workflows, and reporting
Support the rollout and administration of smaller SaaS tools (conference software, form replacements, etc.)
Document recurring issues and maintain user-facing guides and training documentation
Assist with projects such as vendor research, equipment quotes, and technology rollouts
Attend departmental, staff, and vendor meetings as required
Maintain awareness of overall technology policies and goals
Qualification
Required
At least five (5) years of professional technology support experience, or an equivalent combination of education and hands-on experience sufficient to perform the essential duties of the job
Strong knowledge of hardware and software troubleshooting across Windows, Mac, and mobile devices
Experience configuring and maintaining a ticketing system
Hands-on experience imaging, configuring, and deploying laptops, phones, and accessories
Ability to coordinate with vendors for warranty claims, repairs, and troubleshooting
Working knowledge of Microsoft 365 applications, including Outlook, Teams, and OneDrive
Excellent communication skills with the ability to work both independently and as part of a team
Strong time management and organizational skills, with the ability to prioritize and follow through
Ability to maintain confidentiality and professionalism in all interactions
Preferred
Associate or bachelor's degree
Company
Clonlara School
Clonlara School is an accredited, K–12 private school based in Ann Arbor, MI, and serving students both locally and around the world.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase